Computer Operator IV

Computer Operator IV

GDIT is seeking a Computer Operator IV to support the Information Management Communication Services Program at Fort Novosel. AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end-user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

How a Computer Operator IV will make an impact:

• Under general direction provides Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end-user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed.
• Manage and resolve more complex incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise.
• Execute technical troubleshooting across various end-user devices, such as desktops, laptops, tablets, printers, and multi-function devices.
• Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Resolves internal user problems and ensures correct operation of personal computers.
• Work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.
• Guide customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Install and train users on new hardware or software
• Inform team members and managers of major problems or of customers' recurring concerns
• Elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer.
• Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.
• Competent to work at the highest level of all computer operations phases.

What you'll need to succeed:

• Secret clearance
• At least 5 years of experience in IT/Computer Science or equivalent field
• Bachelor's degree or equivalent experience
• Proven work experience as a Computer Operator V
• Computer literacy and attention to detail.
• Ability to work under pressure and manage time efficiently.
• Analyze customers' computer problem to diagnose it and determine the cause
• Document customers' descriptions of their computer problems
• Excellent communications skills
• Comfortable gathering and disseminating information.
• Ability to interface with a variety of personalities and rank and file employees.
• Dedicated to problem solving and process analysis.
• Demonstrated leadership skills and able to work in a group or alone.
• Knowledge of Microsoft Office Suite

Industry Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft training - - a low-level Microsoft certification required to be obtained

Timeline to obtain Microsoft Certification if not currently certified

• Prepare to test within 60 days of starting
• Retest at the 90-day period if needed
• ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement Taking the exam is not a requirement. - Required within 30 days of start.

Certifications (IAT Level II)

One of the following:

• CCNA-Security
• CySA+
• GICSP
• GSEC
• Security+ CE
• CND

• Location: Customer Site

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements