Network Security Specialist II - Level II

Information Systems Solutions (ISS) is looking for a candidate to Lead a Security Operations Center for a Research, Development, Test, and Evaluation (RDT&E) network supporting a US Government customer. We are seeking someone who has previously worked on a Service Desk, preferably one focusing on cybersecurity concerns, and desires to further specialize in the field of cybersecurity. Within this team you will have the opportunity to work with a variety of subject matter experts covering the full breadth of cybersecurity and learn from their expertise. The selected candidates will primarily be responsible for serving as Tier 2 customer service for a range of security incidents, providing the following support:

• Serve as escalation from other Team Members for difficult customers.
• Manage workloads and queues for team members to ensure equal distribution of tickets.
• Field calls from systems administrators who are attempting to resolve cybersecurity concerns (e.g. problems with application of STIG, IAVM)
• Respond to inquiries regarding ACAS Scan Results
• Perform initial review of event and incident logs to gather information on suspected incidents and perform triage.

Why Work For ISS?

At ISS, we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gathering to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Clearance Level

• Secret

Education

• Bachelors Degree (additional years of experience can be substituted for a degree)

Certifications (IAT Level II)

• Microsoft MCSA or equivalent training

-AND- one of the following (or a certification from a higher IAT level):

• Cisco Certified Network Associate - Security (CCNA Security)
• CompTIA Cybersecurity Analyst (CompTIA CySA+ CE)
• GIAC Global Industrial Cyber Security Professional (GIAC GICSP)
• CompTIA Security+ CE
• GIAC Security Essentials Certification (GSEC)
• EC-Council Certified Network Defender (EC-Council CND)
• GIAC System Security Certified Practitioner (GIAC SSCP)

Required Skills

• 4+ years of experience with a service desk environment

Desired Skills

• Knowledge of ITIL processes and ITIL Certification
• HDI-CSR or other Customer Service Certification