Today
Top Secret
Unspecified
Unspecified
IT - Hardware
Livermore, CA (On-Site/Office)
Systems Administrator/Mission Support Operator - $10K Sign-on bonus
*Classified work and therefore must be on-site*
Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users in the field/worldwide.
Other duties include:
Required Qualifications
Desired Qualifications
Required Education/Certifications
Work Requirements
*Classified work and therefore must be on-site*
Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users in the field/worldwide.
- Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.
- Triage hardware, software, and environmental faults, alerts or malfunctions.
- When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community.
- Serve as first responder and 'one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
- This is similar to a civilian Emergency Operations Center for Police/Sheriff Department but it is not the same; however, we action 911 notifications.
- This is not a traditional Network Engineer or System Administration role; however, having either background speeds up training so you can be proficient in 6 - 12 months.
- This role is "mission critical"; therefore are demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity, must be ON SITE.
- Person we seek must have a solid Information Technology foundation.
- Panama Shift Schedule | 24/7 Shift Coverage.
- Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hr shifts to provide 24/7 coverage. The working and non-working days typically follow this pattern: 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regards to work life balance for all members of team.
Other duties include:
- Monitoring, recognition, evaluation, and correction of IT systems, network and satellite ground stations.
- Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites and other system operators as required for real-time detection, isolation, and resolution of problems.
- 24/7/365 Operational Support to customers and users in the field
- Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) - and utilizing established TTP's to respond to issues
- Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
- Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
- Maintain a positive, professional and helpful working relationship with our customers.
- Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.
- Provide support to the Engineering staff for testing and validation of new software releases and network connections.
- Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
- Respond to customer voice and electronic support requests.
- Respond to real time, mission critical situations (response defined in minutes).
- Participate in internal and external scheduled exercises.
- Create, maintain, and update SOP/TTP documentation
Required Qualifications
- 8+ years of directly related experience in IT / Network administration and support.
- TS/SCI or DoE Q Clearance
- Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
- Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc) that is utilized to support mission operations
Desired Qualifications
- Experience with Linux and Windows system administration and networking background is preferable.
Required Education/Certifications
- DoD 8570 Compliant Certifications are required
Work Requirements
group id: 90979310
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