Senior Systems Engineer - Microsoft Endpoint Configuration Manag

Deliver simple solutions to complex problems as a MECM Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

This is a Hybrid role and selected candidate will primarily provide on-site support at the Pentagon in Arlington, VA along with tele-work a few days a week.

How an MECM Engineer will make an impact:

• Performs secure baseline image creation and development of Windows Desktop OS images (Windows 10, 11) for specific hardware configurations from a common core baseline.
• Develops physical workstations images and VDI templates.
• Designs, develops, and evaluates software packages for server and workstation deployments.
• Develops MECM task sequences for OS upgrades and software package deployments.
• Troubleshoots OS and software deployment failures.
• Troubleshoots MECM health issues, including Distribution Points and client remediation.
• Designs, develops, and administers Group Policy Objects for security compliance and configuration management.
• Provides escalation support for Tier III/IV issues. Collaborates with customers, stakeholders, vendors, and other support teams for troubleshooting and resolving problems.
• Manages customer service requests through their lifecycle, from receiving the request through to its closure. Interfaces closely with customers to understand requirements and ensure customer satisfaction.
• Effective verbal and written communication skills. Must be able to adapt communication style to suit different audiences.
• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Adheres to change management policies and takes the necessary testing/development steps to mitigate risks with changes.
• Installs new hardware and software making sure that all components (hardware, software, drivers, agents, etc.) interface correctly with each other and the network - to include base software and applications installed on workstations such as antivirus, system monitoring tools, etc.
• Develops engineering documentation for Implementation Plans, Test Plans, Standard Operating Procedures, Work Instructions, and network diagrams.
• Participates in the planning and development of new or existing solutions to meet customer requirements and deployment timelines.

What you'll need to succeed (Required):

• Bachelor's Degree and a minimum of 5 years of direct MECM experience required. An additional 4 years of experience may be substituted in lieu of degree.
• Active Top Secret security clearance required.
• CompTIA Security + or equivalent IAT Level II DoD 8570 certification required.
• MECM Server and application administration experience.
• Windows 10/11 Administration experience.
• Microsoft Deployment Toolkit experience.
• Active Directory/GPO administration experience.
• Experience with Remote Access Technologies - VPN, IPSec, VDI (Citrix/VMware/AWS Workspace/Azure).
• Experience with Monitoring Tools - SCOM, SolarWinds, etc.
• Understanding of DoD, DISA cybersecurity requirements.

What you'll need to succeed (Desired):

• Experience with Dameware, Microsoft 365 Defender, and/or Remedy.
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Microsoft Certified: Azure Virtual Desktop Specialty.
• CompTIA A+ Certification.
• DISA or JSP experience.

Work Requirements