Today
Top Secret
Unspecified
Full Scope Polygraph
IT - Support
Annapolis, MD (On-Site/Office)
Help Desk Technician Level 0
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support. Provides phone and in person support to users in the areas of email, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
WHAT YOU'LL NEED TO SUCCEED:
Education: An associates degree and (4) years of help desk experience. A bachelor's degree may be substituted for experience.
Required Experience: Four (4) years' help desk experience with an associate's degree, or a bachelor's can be substituted for experience.
Required Technical Skills: Help desk related technical skills
Security Clearance Level: TS/SCI with Full Scope Polygraph
Location: Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
Work Requirements
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support. Provides phone and in person support to users in the areas of email, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
- Utilize work aids to resolve tickets at lowest level of support
- Receive, triage and route tickets to Tier 2 Help Desk accordingly
- Compile and organize data for monthly status reports
- Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
- Create help desk tickets in the designated ticket tracking system, provide an intimal acknowledgement to the end user validating receipt of the ticket
- Assist users with account creation, accessing and using IT systems
- Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
WHAT YOU'LL NEED TO SUCCEED:
Education: An associates degree and (4) years of help desk experience. A bachelor's degree may be substituted for experience.
Required Experience: Four (4) years' help desk experience with an associate's degree, or a bachelor's can be substituted for experience.
Required Technical Skills: Help desk related technical skills
Security Clearance Level: TS/SCI with Full Scope Polygraph
Location: Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
group id: 90979310
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