Today
Secret
Unspecified
Unspecified
IT - Support
Ridgecrest, CA (On-Site/Office)
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA.
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
WHAT YOU'LL NEED TO SUCCEED:
GDIT IS YOUR PLACE:
Work Requirements
At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA.
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
- Provides first-tier software, hardware, and printing technical assistance to computer users.
- Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
- May provide assistance concerning the use of computer hardware, software, and printing.
- Responds to and diagnoses problems through discussions with users.
- Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
- Serves as focal point for customer concerns.
- Documents, tracks, and monitors the technical problems to ensure a timely resolution.
- Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
WHAT YOU'LL NEED TO SUCCEED:
- Security Clearance Level: Active Secret clearance
- Required Experience:
- 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
- Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
- Experience with Remedy/Help Desk Management Systems.
- Progressive experience in the management of a technical support team.
- Experience developing and providing Service Level Agreements and Help Desk deliverables.
- Required Certifications: (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
- Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
- Location: Onsite in China Lake, CA.
- US Citizenship required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
group id: 90979310
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