Today
Secret
Unspecified
Unspecified
APO, Qatar (On-Site/Office)
Position Description
Are you looking for a Field Service Representative opportunity where you can make a difference every day? Discover this great opportunity in our Qatar location. Bring your expertise and collaborative skills to impact our military defense and the safety of our airmen by discovering your new role supporting this critical mission. The U.S. Air Force has recognized our team as providing top-quality services.
You will be part of the 9th Air Force (9AF) United States Air Force Central Command (AFCENT), which is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports the 609 th CAOC, located at Al Udeid Air Base, Qatar.
In this role you will:
Qualifications
To be successful in this role you will need to have:
Additional desired experience and skills:
If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Are you looking for a Field Service Representative opportunity where you can make a difference every day? Discover this great opportunity in our Qatar location. Bring your expertise and collaborative skills to impact our military defense and the safety of our airmen by discovering your new role supporting this critical mission. The U.S. Air Force has recognized our team as providing top-quality services.
You will be part of the 9th Air Force (9AF) United States Air Force Central Command (AFCENT), which is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports the 609 th CAOC, located at Al Udeid Air Base, Qatar.
In this role you will:
- Serve as primary contact for account management (configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues) regarding all users of the CENTCOM Partner Network (CPN) Bilaterial Agreements within AFCENT.
- Provides technical assistance and support for incoming queries and issues related to CPN; walk customers through problem-solving process; follow up with customers to ensure issue has been resolved.
- Escalate incidents to advanced work centers (e.g., Tier III) support as appropriate and partner with system/network administrators to resolve problems.
- Provide support to AFCENT & CENTCOM architecture planning stakeholders for a CENTCOM Partner Network (CPN) technical refresh and expansion.
- Manage CPN IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).
Qualifications
To be successful in this role you will need to have:
- An Active DoD Secret security clearance.
- HS Diploma/GED
- Three (3) years of experience in IT Support, Help Desk, and Network Administration.
- Three (3) years specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied or DOD military environments worldwide, including Command & Control Centers, and Operations Centers.
- One (1) year experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, etc.
- Two (2) years' experience providing technical support for software applications, mobile devices, hardware, and network systems.
- CompTIA Security+ Certification
- The ability to travel up to 10% of the time.
Additional desired experience and skills:
- CompTIA A+ Certification
- CompTIA Network+ Certification or equivalent such as Cisco Certified Network Associate (CCNA)
If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
group id: 10118317
