Today
Top Secret/SCI
Entry Level (less than 2 yrs experience)
$50,000 - $60,000
No Traveling
Polygraph
IT - Support
Colorado Springs, CO (On/Off-Site)
Top Skills' Details
0 IT experience required
Do not need to be 8570 to start - need to obtain w/in 120 days
TS/SCI + poly (within the last 5 years) | Contract CANNOT hold full-scope
**********************************************
Job Description
This is hiring to fill a days or swings position in Colorado Springs There will be 1 weekend a month. Please see WORK ENVIRONMENT section for Shift differential rates and if candidate makes a permanent shift move there hourly rate will come down and so will our bill rate.
Supporting worldwide DIA (Defense Intelligence Agency) as the First point of contact for IT problem resolutions, helping to increase user satisfaction , reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
Position Description:
Resolves technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/ application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases.
Essential Job Functions:
- Provides first contract and incident resolution to customer with H/W, S/W and application problems. This includes both customer telephone support as well as electronically submitted requests.
- Provides Polite and customer friendly service support for problem resolution
- Attempt to resolve as many incidents during your first contact, or at Tier 2. Efficiently escalates to higher Tier III when required.
- Documents incidents status and solutions in incident database tools
- Possesses current working knowledge of computers, printers. laptops, and common windows applications
- Works through various types of Tier III issues with telephone assist
- Provides answers to Frequently Asked Questions or solution to common problems as part of a customer self-help capability
- Flexibility necessary, as shifts very
8570 IAT II certification within 120 days of start date
A+, HDI, ITIL Foundation OR Microsoft 365
**Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
0 IT experience required
Do not need to be 8570 to start - need to obtain w/in 120 days
TS/SCI + poly (within the last 5 years) | Contract CANNOT hold full-scope
**********************************************
Job Description
This is hiring to fill a days or swings position in Colorado Springs There will be 1 weekend a month. Please see WORK ENVIRONMENT section for Shift differential rates and if candidate makes a permanent shift move there hourly rate will come down and so will our bill rate.
Supporting worldwide DIA (Defense Intelligence Agency) as the First point of contact for IT problem resolutions, helping to increase user satisfaction , reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
Position Description:
Resolves technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/ application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases.
Essential Job Functions:
- Provides first contract and incident resolution to customer with H/W, S/W and application problems. This includes both customer telephone support as well as electronically submitted requests.
- Provides Polite and customer friendly service support for problem resolution
- Attempt to resolve as many incidents during your first contact, or at Tier 2. Efficiently escalates to higher Tier III when required.
- Documents incidents status and solutions in incident database tools
- Possesses current working knowledge of computers, printers. laptops, and common windows applications
- Works through various types of Tier III issues with telephone assist
- Provides answers to Frequently Asked Questions or solution to common problems as part of a customer self-help capability
- Flexibility necessary, as shifts very
8570 IAT II certification within 120 days of start date
A+, HDI, ITIL Foundation OR Microsoft 365
**Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
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