Cloud Services Lead

Job Details

Computer World Services Corp. (CWS) is seeking a Cloud Services Lead to support the United States Air Force Academy (USAFA) through its MissionNet Support Services contract. This contract involves supporting the 10th Communications Squadron's mission to provide Information Technology (IT) and Telecommunications services for USAFA's staff, faculty, and cadet personnel. The Cloud Services Engineer will help ensure the successful operation, maintenance, and management of USAFA's cloud-based services, focusing on Microsoft Azure and Office 365, to support day-to-day academic and operational needs.

Key Tasks & Responsibilities

• Engineer, operate, maintain, and manage Exchange Online, including synchronization of Active Directory/Azure Active Directory with Air Force Directory Services.
• Administer Microsoft Teams, OneDrive, SharePoint Online, and other collaborative services, ensuring smooth integration and functionality across the USAFA network.
• Perform day-to-day cloud service operations and maintenance on Microsoft Azure cloud-hosted workloads, including virtual machines, storage, and service configurations.
• Operate and maintain security tools including Microsoft Purview, Microsoft 365 backups, Azure Sentinel, and Veeam backups.
• Manage mobile device services through Microsoft InTune/Endpoint Manager, JAMf Mobile Device Management, and Defender for Endpoint, ensuring compliance with mobile security policies.
• Provide Tier 2 and above support for troubleshooting cloud and on-premises systems, collaborating with the government's Tier 1 Help Desk.
• Maintain identity services, including bulk provisioning of new accounts for incoming classes and transitioning accounts for graduating cadets.
• Ensure cloud services uptime and availability with a focus on fast response times (Mean Time to Restore) and adherence to the Restoral Priority List (RPL).
• Support endpoint management systems (currently Tanium) including software patching, vulnerability management, and compliance monitoring.
• Develop and maintain a Cloud Cybersecurity Incident Response Plan, coordinating initial responses and post-incident reviews to enhance system security.
• Oversee and manage Data Loss Prevention (DLP) capabilities, including monitoring and responding to security incidents and updating DLP policies.
• Implement and maintain data governance policies for protecting sensitive information and ensuring compliance with USAFA standards.
• Provide ongoing training materials and user guides, maintaining a knowledge wall for operational continuity.
• Collaborate with cross-functional teams to ensure integration of cloud services with broader IT infrastructure.
• Perform regular system health checks and audits to ensure the performance, security, and compliance of cloud-based infrastructure.

Job Requirements:

Education and Experience

• Minimum of 5 years related experience.
• Minimum of 2 years of experience in Microsoft Office 365 administration, PowerShell scripting, Microsoft Azure architecture, implementation, and configuration.
• Proven experience with cloud services operations and maintenance, including SaaS, PaaS, and IaaS solutions.
• Experience with SIEM, VMware, virtualization, backup technologies, storage, and network services operations.
• Strong knowledge of endpoint management tools and cybersecurity best practices.
• Solid experience with Microsoft Teams, SharePoint, OneDrive, Exchange Online, and other cloud-based collaboration tools.
• Excellent troubleshooting skills and experience with Tier 2/3 support for cloud and on-premises services.

Security Clearance

• Must possess a current Secret (Tier 3) security clearance as a minimum.

Certifications

Required:

• DoD 8570 IAT Level I (e.g., CompTIA Security+ or equivalent.
• Microsoft Azure Administrator (AZ-104), or Microsoft 365 Administrator (MS-102)

Desired:

• CompTIA Security+
• Certified Information Systems Security Professional (CISSP)
• Certified Cloud Security Professional (CCSP)
• Microsoft Certified: Azure Solutions Architect Expert

Soft Skills

• Strong communication skills, both written and verbal, to ensure effective collaboration with internal teams and government stakeholders.
• Ability to prioritize and manage multiple tasks in a fast-paced environment while adhering to strict deadlines.
• Problem-solving mindset with the ability to handle complex technical challenges.
• Team-oriented, with the ability to collaborate across departments and work in both onsite and remote settings.
• Strong attention to detail and commitment to system security, compliance, and operational excellence

Salary Range: $115,000.00 - $135,000.00

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.

The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at

314.952.5138
or
[email protected]
.