Feb 21
Secret
IT - Security
Wahiawa, HI (On/Off-Site)
Ho'olaulima Government Solutions LLC (HGS) is a Small Business Administration-certified, Native
Hawaiian Organization-Owned, 8(a) Small Business which provides services and solutions in the areas of
Cybersecurity Services, Information Technology Services, Professional and Technical Services,
Environmental Services, and Healthcare Services to the Department of Defense and other Federal
agencies.
HGS is a wholly-owned subsidiary of the Kina'ole Foundation, a 501(c)(3) non-profit established to benefit
Native Hawaiian communities.
You will receive a comprehensive benefits package that includes:
• Health insurance
• Dental insurance
• Life insurance
• 401K
• ...and much, much more!
Job Description: The Secure View Trainer/Technical Writer will train Secure View technicians and
resolve operational is-sues by providing technical training to Customer Support Technicians and working
technical issues related to the Secure View system.
Duties and Responsibilities:
• Provide in-person and remote technical training to Customer Support Technicians, end users and
others as the lead PACAF CSS trainer for Secure View.
• Travel to other bases in the AOR as necessary to provide training on the current or planned
versions of Secure View.
• Use remote technologies, such as telephones, video teleconferencing, or computer-based virtual
environments to provide training.
• Record training to be posted in a central location on a varied list of Secure View topics.
• Coordinate the creation, shipping and delivery of training materials throughout the AOR.
• Provide tier one Cyber Operations Services and troubleshooting in response to trouble tickets
and to a wide range of clients on various devices including, but not limited to: workstations, Thin
(Server based) Clients, laptops, and other devices.
• Contractor shall provide software installation and support.
• Contractor will coordinate appointments with customers to troubleshoot on site or remotely as-sist
and provide walk-through repairs.
• Contractor shall process, prioritize and resolve trouble tickets using BMC Remedy on unclassified
and classified networks. Contractor shall check BMC Remedy ticket queue throughout the day to
respond to different levels in priority for incidents.
• Contractor shall process, prioritize and resolve trouble tickets using Cyberspace Infrastructure
Planning System (CIPS). Contractor shall check CIPS throughout the day to respond to different
levels in priority for incidents.
• Contractor shall process, prioritize and resolve trouble tickets using Virtual Enterprise Service
Desk (vESD) and Remedy ticketing systems.
• Performs other related duties as assigned.
Education/Certification Requirements:
• Experience performing technical training in a classroom, workspace, and other environments,
including traveling to military bases in other countries.
• Possess experience working with customers and Remedy trouble ticketing systems.
• Must be experienced with imaging laptops and desktop systems using imaging servers and
removable media.
• Required Certifications must include Security + or higher.
• Active Secret clearance.
HGS is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Hawaiian Organization-Owned, 8(a) Small Business which provides services and solutions in the areas of
Cybersecurity Services, Information Technology Services, Professional and Technical Services,
Environmental Services, and Healthcare Services to the Department of Defense and other Federal
agencies.
HGS is a wholly-owned subsidiary of the Kina'ole Foundation, a 501(c)(3) non-profit established to benefit
Native Hawaiian communities.
You will receive a comprehensive benefits package that includes:
• Health insurance
• Dental insurance
• Life insurance
• 401K
• ...and much, much more!
Job Description: The Secure View Trainer/Technical Writer will train Secure View technicians and
resolve operational is-sues by providing technical training to Customer Support Technicians and working
technical issues related to the Secure View system.
Duties and Responsibilities:
• Provide in-person and remote technical training to Customer Support Technicians, end users and
others as the lead PACAF CSS trainer for Secure View.
• Travel to other bases in the AOR as necessary to provide training on the current or planned
versions of Secure View.
• Use remote technologies, such as telephones, video teleconferencing, or computer-based virtual
environments to provide training.
• Record training to be posted in a central location on a varied list of Secure View topics.
• Coordinate the creation, shipping and delivery of training materials throughout the AOR.
• Provide tier one Cyber Operations Services and troubleshooting in response to trouble tickets
and to a wide range of clients on various devices including, but not limited to: workstations, Thin
(Server based) Clients, laptops, and other devices.
• Contractor shall provide software installation and support.
• Contractor will coordinate appointments with customers to troubleshoot on site or remotely as-sist
and provide walk-through repairs.
• Contractor shall process, prioritize and resolve trouble tickets using BMC Remedy on unclassified
and classified networks. Contractor shall check BMC Remedy ticket queue throughout the day to
respond to different levels in priority for incidents.
• Contractor shall process, prioritize and resolve trouble tickets using Cyberspace Infrastructure
Planning System (CIPS). Contractor shall check CIPS throughout the day to respond to different
levels in priority for incidents.
• Contractor shall process, prioritize and resolve trouble tickets using Virtual Enterprise Service
Desk (vESD) and Remedy ticketing systems.
• Performs other related duties as assigned.
Education/Certification Requirements:
• Experience performing technical training in a classroom, workspace, and other environments,
including traveling to military bases in other countries.
• Possess experience working with customers and Remedy trouble ticketing systems.
• Must be experienced with imaging laptops and desktop systems using imaging servers and
removable media.
• Required Certifications must include Security + or higher.
• Active Secret clearance.
HGS is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
group id: 91116413
