Today
Secret
Unspecified
Unspecified
IT - Support
Washington, DC (On-Site/Office)
KeenLogic is seeking to hire a Desktop Support Technician (entry Level) to work with the United States Agency of International Development (USAID) in 1 of 3 locations in Washington, DC. This is a full-time position offering health benefits, PTO, 401k, and Life Insurance. The ideal candidate will have 1-2 years of experience with Desktop Support and will be familiar with Mac, Windows, Active Directory, Troubleshooting, Analyzing, Diagnosing, and Resolving hardware, software, and network problems.
Job Duties and Responsibilities:
• Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues.
• Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
• Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services.
• Diagnose equipment hardware problems for repair or replacement.
• Analyze and resolve PC hardware, software, system access, network, and other technical issues.
• Follow up with customer to ensure problems are resolved successfully/satisfactorily.
• Perform end user operation/procedure training and/or documentation.
• Track/document issues and escalate if appropriate.
• Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
• Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.
Requirements/Experience:
Job Duties and Responsibilities:
• Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues.
• Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
• Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services.
• Diagnose equipment hardware problems for repair or replacement.
• Analyze and resolve PC hardware, software, system access, network, and other technical issues.
• Follow up with customer to ensure problems are resolved successfully/satisfactorily.
• Perform end user operation/procedure training and/or documentation.
• Track/document issues and escalate if appropriate.
• Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
• Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.
Requirements/Experience:
- • Exceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette.
- • Active Clearance Required
- • Degree in Computer Science (preferred)
- • 1-2 years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network problems, analyzing and resolving PC software/ hardware etc.)
- • Knowledge of Windows Operating Systems.
- • Knowledge on Active Directory
- • Knowledge of Local Area Networks (LAN).
- • Able to work independently, take responsibility with initiative and problem solving
- • Ability to work a flexible schedule and extended work hours as required based on current projects.
- • Excellent written/spoken communication skills
group id: 90608397
