System Administrator

Position Overview:

Red Arch Solutions is seeking a System Administrator to join our PRIME contract in San Antonio, Texas. In this role, you will support the implementation, troubleshooting, and maintenance of IT systems, managing system infrastructure and associated processes. You will handle day-to-day operations, monitor, and resolve issues across client/server/storage/network devices and mobile devices, providing Tier 1 through Tier 3 support. You will also assist with system escalations, communicate status updates to agency management, and support hardware issue resolutions. Additionally, you will configure and maintain UNIX, Linux, and Windows operating systems, troubleshoot problems, and implement system enhancements to improve reliability and performance.

Responsibilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Perform periodic vulnerability scans of systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process.
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations.
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).

Basic Qualifications:

• Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
• Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification, and Computing Environment (CE) Certification. The CE certification requirements can be fulfilled with either Microsoft OS, Cent OS/Red Hat OS CE certifications.
• Four (4) years of experience with Service Management (ITSM) is required.
• If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) required.
• Active TS/SCI with Polygraph.

Salary Range for this Position $142,000-150,000 #CJ
The Red Arch Solutions pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity as well as alignment with market data.

Red Arch Solutions Benefits Snapshot:

• 100% paid employee healthcare premiums. CareFirst Advantage Best in Class Benefits.
• HaloScripts Concierge prescription medication service
• Generous PTO.
• 10 % 401K 6% match vested day one and up to 4% profit sharing contribution.
• Annualized bonus compensation.
• Spot bonuses for hard work.
• Tuition reimbursement.
• 529 College Saving Plan.
• College Loan Pay Back Program.
• 11 Paid Federal Holidays
• Generous Referral Bonuses.

Red Arch Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Have more questions about Red Arch? Email us at Careers@RedArchSolutions.com