Today
Secret
Mid Level Career (5+ yrs experience)
$65 - $75 per hour
No Traveling
Unspecified
Business - Support
Winter Park, FL (On/Off-Site)
Job Title: 81819 - ServiceNow Customer Service Manager Technical Lead
Job Location: Orlando Florida 32825
Onsite requirements
* ServiceNow CSM implementation
* Configuration experience with the CSM module
* PM/Leadership
Job Description:
* Technical implementation of ServiceNow CSM module, ensuring alignment with business requirements and industry best practices
* Collaborate with stakeholders to gather requirements, design, and configure the CSM module
* Coordinate with cross-functional teams, including IT, customer service, and operations
* Configure and customize ServiceNow CSM workflows, forms, and UI components
* Conduct unit testing, integration testing, and user acceptance testing (UAT)
* Troubleshoot and resolve issues during implementation and post-go-live
* Develop and maintain documentation, including technical guides and user manuals
Primary Skills:
* ServiceNow IT Service Management - 5 Years
* Project Management Skills - 5 Years
* ServiceNow Customer Service Management - 5 Years
* ServiceNow Platform Data Security/Access Controls - 3 Years
Desired Skills:
* 5+ years of experience with ServiceNow platform, including implementation, configuration, and administration
* Experience implementing ServiceNow CSM module, including workflows, forms, and UI components
* Excellent project management skills, with experience leading projects from initiation to delivery
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills, with ability to work with cross-functional teams
* Knowledge of ServiceNow platform architecture, including data models and integration options
* Experience with scripting languages, such as JavaScript and Jelly
* Strong understanding of data security and access controls
* Experience with agile methodologies
Job Location: Orlando Florida 32825
Onsite requirements
* ServiceNow CSM implementation
* Configuration experience with the CSM module
* PM/Leadership
Job Description:
* Technical implementation of ServiceNow CSM module, ensuring alignment with business requirements and industry best practices
* Collaborate with stakeholders to gather requirements, design, and configure the CSM module
* Coordinate with cross-functional teams, including IT, customer service, and operations
* Configure and customize ServiceNow CSM workflows, forms, and UI components
* Conduct unit testing, integration testing, and user acceptance testing (UAT)
* Troubleshoot and resolve issues during implementation and post-go-live
* Develop and maintain documentation, including technical guides and user manuals
Primary Skills:
* ServiceNow IT Service Management - 5 Years
* Project Management Skills - 5 Years
* ServiceNow Customer Service Management - 5 Years
* ServiceNow Platform Data Security/Access Controls - 3 Years
Desired Skills:
* 5+ years of experience with ServiceNow platform, including implementation, configuration, and administration
* Experience implementing ServiceNow CSM module, including workflows, forms, and UI components
* Excellent project management skills, with experience leading projects from initiation to delivery
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills, with ability to work with cross-functional teams
* Knowledge of ServiceNow platform architecture, including data models and integration options
* Experience with scripting languages, such as JavaScript and Jelly
* Strong understanding of data security and access controls
* Experience with agile methodologies
group id: softwinc
