Yesterday
Top Secret
Early Career (2+ yrs experience)
$150,000
No Traveling
IT - Networking
Kaneohe, HI (On/Off-Site)
We have a permanent position in Kaneohe Bay HI for a Resident Service Support Specialist. You must have an active TS to apply. This role is 100% onsite. If interested, SEND RESUME and SALARY.
Thanks,
Nancy
Responsibilities Include:
DWDM Transport:
Operate, monitor, and maintain Dense Wavelength Division Multiplexing (DWDM) transport networks.
Diagnose and resolve issues related to optical transmission, signal degradation, or equipment failures.
Perform testing, provisioning, and integration of new DWDM circuits or devices.
Collaborate with vendors and service providers to ensure optimal system performance and reliability.
Technical Support:
Provide first-line support for hardware, software, and network-related issues.
Respond to and resolve tickets in a timely manner via phone, email, or in-person assistance.
Troubleshoot system errors and implement appropriate solutions to minimize downtime.
System Maintenance:
Monitor and maintain IT systems, including servers, workstations, and network equipment
Perform regular system updates, patches, and backups to ensure system integrity.
Ensure compliance with organizational IT policies and security protocols.
User Assistance:
Assist staff in understanding and using technology effectively.
Conduct training sessions and create user-friendly documentation for common processes.
Maintain excellent communication with users to manage expectations and provide updates on issue resolution.
Hardware and Software Management:
Install, configure, and maintain hardware and software systems.
Manage inventory of IT assets and ensure timely procurement and replacement of equipment.
Collaborate with vendors for repairs or upgrades as needed.
Incident Reporting and Documentation:
Maintain detailed logs of issues, solutions, and system changes.
Provide regular reports on system performance and support activities.
Participate in audits and ensure compliance with regulatory requirements.
Change Management:
Act as a key participant in planning and implementing IT changes, ensuring minimal disruption to business operations.
Evaluate the impact of changes to systems, processes, and user workflows.
Create and execute change management plans, including communication strategies, training sessions, and performance metrics.
Collaborate with stakeholders to gather input and ensure smooth adoption of new technologies or processes.
Maintain documentation of changes, including risk assessments, testing outcomes, and post-implementation reviews.
Network Administration:
Monitor network performance and troubleshoot connectivity issues.
Ensure network security by understanding firewalls, VPNs, and other security measures.
Assist with setting up and managing wired and wireless network infrastructure.
REQUIRED SKILLS/EXPERIENCE:
3+ years in a technical support or IT system administration role.
DWDM Transport: Experience with DWDM transport systems, including provisioning and maintenance.
Knowledge of optical transport systems and DWDM.
Experience transitioning Time Division Multiplexing (TDM) technologies to DWDM.
Technical Skills:
Proficiency in operating systems (e.g., Windows, macOS, Linux).
Proficiency in Ciena Site Manager
Knowledge of networking protocols and hardware.
Familiarity with common software applications, troubleshooting tools, and IT frameworks.
Familiarity with change management tools and IT frameworks.
Certifications (required):
DoD 8140.03M: Candidate must hold and maintain certification compliant at IAT Level II (e.g. Security+)
EDUCATION LEVEL: Bachelor’s degree or equivalent experience
--
Nancy Colwell
nancy@2020itservices.com
2020 IT Services, Inc.
310-543-1043 Office
310-918-4641 Mobile
http://www.linkedin.com/in/nancycolwell
No one in this world is pure and perfect. If you avoid people for their mistakes you will be alone. So judge less, love and forgive more.
Thanks,
Nancy
Responsibilities Include:
DWDM Transport:
Operate, monitor, and maintain Dense Wavelength Division Multiplexing (DWDM) transport networks.
Diagnose and resolve issues related to optical transmission, signal degradation, or equipment failures.
Perform testing, provisioning, and integration of new DWDM circuits or devices.
Collaborate with vendors and service providers to ensure optimal system performance and reliability.
Technical Support:
Provide first-line support for hardware, software, and network-related issues.
Respond to and resolve tickets in a timely manner via phone, email, or in-person assistance.
Troubleshoot system errors and implement appropriate solutions to minimize downtime.
System Maintenance:
Monitor and maintain IT systems, including servers, workstations, and network equipment
Perform regular system updates, patches, and backups to ensure system integrity.
Ensure compliance with organizational IT policies and security protocols.
User Assistance:
Assist staff in understanding and using technology effectively.
Conduct training sessions and create user-friendly documentation for common processes.
Maintain excellent communication with users to manage expectations and provide updates on issue resolution.
Hardware and Software Management:
Install, configure, and maintain hardware and software systems.
Manage inventory of IT assets and ensure timely procurement and replacement of equipment.
Collaborate with vendors for repairs or upgrades as needed.
Incident Reporting and Documentation:
Maintain detailed logs of issues, solutions, and system changes.
Provide regular reports on system performance and support activities.
Participate in audits and ensure compliance with regulatory requirements.
Change Management:
Act as a key participant in planning and implementing IT changes, ensuring minimal disruption to business operations.
Evaluate the impact of changes to systems, processes, and user workflows.
Create and execute change management plans, including communication strategies, training sessions, and performance metrics.
Collaborate with stakeholders to gather input and ensure smooth adoption of new technologies or processes.
Maintain documentation of changes, including risk assessments, testing outcomes, and post-implementation reviews.
Network Administration:
Monitor network performance and troubleshoot connectivity issues.
Ensure network security by understanding firewalls, VPNs, and other security measures.
Assist with setting up and managing wired and wireless network infrastructure.
REQUIRED SKILLS/EXPERIENCE:
3+ years in a technical support or IT system administration role.
DWDM Transport: Experience with DWDM transport systems, including provisioning and maintenance.
Knowledge of optical transport systems and DWDM.
Experience transitioning Time Division Multiplexing (TDM) technologies to DWDM.
Technical Skills:
Proficiency in operating systems (e.g., Windows, macOS, Linux).
Proficiency in Ciena Site Manager
Knowledge of networking protocols and hardware.
Familiarity with common software applications, troubleshooting tools, and IT frameworks.
Familiarity with change management tools and IT frameworks.
Certifications (required):
DoD 8140.03M: Candidate must hold and maintain certification compliant at IAT Level II (e.g. Security+)
EDUCATION LEVEL: Bachelor’s degree or equivalent experience
--
Nancy Colwell
nancy@2020itservices.com
2020 IT Services, Inc.
310-543-1043 Office
310-918-4641 Mobile
http://www.linkedin.com/in/nancycolwell
No one in this world is pure and perfect. If you avoid people for their mistakes you will be alone. So judge less, love and forgive more.
group id: 10337921
