Today
Secret
Unspecified
Unspecified
IT - Hardware
Doral, FL (On-Site/Office)
ManTech is seeking a motivated, career and customer-oriented VTC Technician to join our team in Doral, FL.
Responsibilities include but are not limited to:
Minimum Qualifications:
Desired Qualifications:
Clearance Requirements:
Responsibilities include but are not limited to:
- Tier I & II VTC customer support
- Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
- Installing and configuring VTC applications, system software and upgrades
- Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
- Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
- Supporting Audio/Visual requirements for Command events and ceremonies
Minimum Qualifications:
- Bachelors degree in Information Technology, or related technical field.
- Masters degree is equivalent to 2 years of experience.
- PhD degree is equivalent to 4 years of experience.
- 2 or more years of experience with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems
Desired Qualifications:
- Experience supporting DoD programs.
- Experience in IT service management and ITIL processes.
- Knowledge of ITSM tools such as ServiceNow and Jira.
- Experience providing Tier I and II customer support of VTC systems
- Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
Clearance Requirements:
- Must have a current/active Secretclearance.
group id: RTX14564a
ManTech Corporate Capabilities
