Help Desk Technician (ISMO)

Description

Help Desk Technician (ISMO)

This position is in support of government contracts. It is an on-site position in the Daleville, Alabama area. Candidate must have a working knowledge of Windows Operation Systems (Windows 10), Microsoft Office Professional (2013 and 2016) Client Printer Support, Video Teleconferencing (VTC) systems, and Active Directory with at least 2 years of experience in Information Technology field. Candidate must have the ability to obtain DOD security clearance and complete certifications within 90 days.

Essential Job Functions:

• Tests, monitors, and troubleshoots a variety of complex platforms, operating systems, networks and applications using established procedures.
• Will also be providing audiovisual and VTC support
• Image, configure profile, and map network devices for new customers
• Setup and configure various Client printers, scanners, and copiers
• Ability to safely, frequently, and independently move and handle up to 40 lbs

Requirements

Qualifications:

• Experience working with various networks, applications and systems
• Ability to document all project tasks according to deadlines
• Some Audio Visual experience in setting up and maintaining microphones, Speakers and other Classroom/Conference room equipment
• Must be flexible and adaptable to changing environments and short notice changes
• Work environment will be supporting senior military personnel, so candidate must be able to work in a stressful environment
• Experience with cable assembly (ex..RJ-45, RJ-11, COAX, etc.)
• Knowledge of MS Office applications
• Good time management skills
• Good interpersonal skills to interface with internal and external customers and vendors
• Ability to work under pressure or potentially stressful situations and remain calm and focused
• Must be able to obtain DOD security clearance.
• Must obtain Security + Certification within 90 days.
• Must obtain Microsoft Certification within 90 days.
• Must be customer oriented.
• Ability to document all project tasks according to deadlines