Today
Public Trust
Unspecified
Unspecified
Business - Support
Cary, NC (On-Site/Office)
Title: Call Center Customer Service Professional - II
Location: Cary, NC (Hybrid)
Duration: Long Term Contract
JOB DESCRIPTION:
Hybrid 8 days a month, usually Tuesday and Wednesday's
Targeted Years of Experience: 3-5 years
Responsibilities:
• Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
• Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
• Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
• Provide information to the customer regarding the current status or resolution
MUST HAVE SKILLS:
Candidate must be a US citizen - be able to obtain a Public Trust Clearance - Center is 24/7 so individual must be able to work all shifts
- Preferred client Experience
DESIRED SKILLS:
Strong in customer service, appropriate phone manners, ability to think and react to changing situation
EDUCATION/CERTIFICATIONS:
At minimum a High School diploma, some college preferred
Location: Cary, NC (Hybrid)
Duration: Long Term Contract
JOB DESCRIPTION:
Hybrid 8 days a month, usually Tuesday and Wednesday's
Targeted Years of Experience: 3-5 years
Responsibilities:
• Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
• Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
• Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
• Provide information to the customer regarding the current status or resolution
MUST HAVE SKILLS:
Candidate must be a US citizen - be able to obtain a Public Trust Clearance - Center is 24/7 so individual must be able to work all shifts
- Preferred client Experience
DESIRED SKILLS:
Strong in customer service, appropriate phone manners, ability to think and react to changing situation
EDUCATION/CERTIFICATIONS:
At minimum a High School diploma, some college preferred
group id: cxjudgpa
