Federal Account Support Manager - UT - FSP (1175586)

Federal Account Support Manager - UT - FSP ( 1175586 )

Requisition #: 1175586
Location: Salt Lake, UT
Clearance: TS/SCI with Full Scope Poly required (NSA)
Client: MD Customer
Positions: 1
Salary Range: $115-120,000 - this is the Target
Posting Date: 9/17/24
Job Family: Field Technical Support
Recruiter: Jenni Stein
Manager:
Travel: None

Federal Account Support Manager, UT (TS SCI with specific Polygraph Clearance Required)

Notes:

• Proficient in Linux system administration, including configuration, and troubleshooting.
• TS/SCI with Polygraph (MD Customer)
• Bachelor of Arts/Science or equivalent degree in computer science or related area of study (8 Years of Experience required); without a degree, three additional years of relevant professional experience (11+ years in total).
• Account Support Manager provides a range of technical and managerial customer on-site functions. This position will be focused on managing the onsite delivery of hardware service delivery support, installation and configuration for customer environments. The ASM will solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems onsite technical support for reactive and proactive customers. This position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

Active TS/SCI Security Clearance with specific poly required at time of offer
US Citizenship required
Must be willing to work on-site at our customer location near Salt Lake 5 days a week

Required:
Proficient in Linux system administration, including configuration, and troubleshooting.

Desired:
CompTia Linux+ Certification and/or Red Hat Certified System Administrator and/or Red Hat Certified Engineer

Responsibilities:

• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.
• Often responsible for providing a detailed technical design for enterprise solutions.
• Is often the Principal Consultant who analyzes and develops enterprise technology solutions.
• Regularly leads in the technical assessment and delivery of specific technical solutions to the customer. Provides a team structure conducive to high performance, and manages the team lifecycle stages.
• Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms.
• Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.
• Provides input to the company strategy moving forward.
• Collects and determines data from appropriate sources to assist in determining customer needs and requirements.
• Responds to requests for technical information from customers.
• Develops customer technology solutions using various industry products and technologies.
• Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.
• Owns and manages knowledge sharing within a community (e.g. team, practice, or project). Ensures team members support knowledge sharing and re-use requirements of project. Contributes significant knowledge to job family community.
• Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise. Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc. Presents at multi-customer technology conferences.
• Creates and supports sales activities. Manages bids, or major input into the sales lifecycle. Manages activities and provides qualitative and quantitative information for successful sales. Produces complete proposals for smaller engagements within area of expertise. Actively grows the company portfolio with existing customers through new opportunities and change management.

Experience Required:
Active TS/SCI Security Clearance with specific polygraph required
US Citizenship required at time of hire

• Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
• Has demonstrated innovation and communication of new deliverables and offerings.
• Has led the team in the delivery of multiple deliverables across multiple technologies.
• Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise.
• Has contributed to the design and application of new tools.
• Ability to re-use existing experience to develop new solutions to take to market.
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
• Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at regional level. Holds a vendor or industry certification in at least one discipline area.
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.

Required:
Proficient in Linux system administration, including configuration, and troubleshooting.
Active TS/SCI Security Clearance with specific poly required at time of offer
US Citizenship required
Must be willing to work on-site at our customer location near Salt Lake 5 days a week

Desired:
CompTia Linux+ Certification and/or Red Hat Certified System Administrator and/or Red Hat Certified Engineer

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