Enterprise Tools Management Specialist

1. Service Monitoring and Management:

• Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.
• Identify, analyze, and resolve issues related to these enterprise tools promptly.
• Implement proactive measures to prevent service disruptions and optimize performance.

2. Enterprise Patching:

• Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability.
• Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations.
• Maintain accurate records of patching activities and verify the successful implementation of patches.

3. Performance Analytics:

• Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services.
• Generate regular reports on service performance, patching status, and security compliance.
• Provide insights and recommendations for performance improvements and security enhancements.

4. Issue Remediation:

• Respond to and resolve incidents related to enterprise tools promptly.
• Perform root cause analysis of recurring issues and develop strategies to prevent future occurrences.
• Collaborate with other IT teams to address complex problems and implement long-term solutions.

5. Security Compliance:

• Ensure all enterprise services meet security compliance requirements and industry best practices.
• Stay current with relevant security standards and updates, integrating them into enterprise tool management processes.
• Conduct periodic security assessments and audits to maintain compliance.

6. Documentation and Communication:

• Develop and maintain comprehensive documentation for monitoring, patching, and performance processes.
• Communicate effectively with stakeholders regarding service status, incidents, and resolution progress.
• Prepare and present reports to management on service performance and compliance status.

Required Skills

• HS diploma or GED AND 19 years of experience or Bachelor's degree AND 14 years of experience
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Experience with monitoring tools and performance tuning.
• Familiarity with security compliance standards and best practices.
• Patch Management
• Proven experience managing and supporting enterprise tools, including Splunk, SCCM, Micro Focus, and 1E.
• Strong knowledge of cloud security principles and best practices
• Strong problem-solving skills and the ability to troubleshoot complex technical issues
• IAT Level 2 Required
• CompTIA Security+ CE
• Active TS/SCI security clearance with a current polygraph is required

Desired Skills

• Experience with scripting and automation (e.g., PowerShell).
• Mission Accomplishment

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $66,000 - $133,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.