Help Desk Technician Senior

Are you a problem solver?
Do you strive to make a positive difference?
Do you enjoy being a contributor to a world class team?

Summit Technical Solutions (STS) is seeking a DTS Help Desk-Senior to serve as an SME with the Defense Travel System and application process, as well as with Joint Travel Regulation (JTR).

Primary Responsibilities

• The DTS Help Desk Senior primarily serve as Subject Matter Expert to support USASMDC/ARSTRAT personnel with off-site/on-call functional and holistic Defense Travel System (DTS) and associated Travel Charge Card support assistance.
• Assist the G8 Audit Readiness/Systems/Policy Division with Content Management (CM) and Business Process Analysis support service for maintaining audit readiness.

Essential Job Functions

• Assist USASMDC/ARSTRAT personnel with travel request submission, itinerary selection, approval, funding, and reimbursements.
• Maintain auditable documents for DTS, Government Travel Charge Card, Support Agreements, and Taskers in SharePoint and other databases.
• DTS Subject Matter Expert (SME) in travel policies, DTS modules, features, capabilities, data requirements, and information flows.
• Provide service desk support to receive, analyze, and resolve customer requirements in accordance with industry best practices.
• Provide technical expertise in database (SharePoint/web-based) customized applications with general knowledge of the Army Resource Management business processes, to perform Content Management (CM) and Business Process Analysis support service .
• Assist Government personnel in providing customer support service for processing travel requests in DTS and responding to telephonic or email requests.
• Serve as tier-II point of contact to assist travelers and approving officials with technical problems and questions concerning DTS process on topics ranging from software usage, troubleshooting, entitlements, travel policy issues, transactions, and DTS related payment problems.
• Use the Government Travel Charge Card automated systems to assist travelers with activating/de-activating cards, or raising/lower dollar limits based on requests from the traveler's supervisor or the Command Agency Program Coordinator.
• Provide DTS expertise to group discussions as needed.
• Audit travel authorizations and vouchers in DTS for compliance with the Joint Travel Regulation (JTR) and the DoD Financial Management Regulation (FMR) 7000.14R.
• Maintain and update a daily performance log to track calls answered, work requested, services delivered, status, closeout, and audits.
• Submit process improvement recommendations.

Required Skills Skills
Required:

• DTS Customer Support: Subject Matter Expert (SME) with the Defense Travel System (DTS) and application process, and SME with Joint Travel Regulation (JTR).
• Travel Reviewer: Basic Knowledge of DTS and SME with JTR.

Experience
Required:

• 5+ years of experience with Defense Travel System (DTS) and associated Travel Charge Card

Education
Required:

• High School Diploma

Preferred:

• Bachelor's Degree in related field

Travel
N/A
Work Environment
Office Environment

Other Requirements
Ability to obtain a Secret Security Clearance.

What makes STS great?
STS is a services-based organization that relies on the exceptional results our workforce delivers to customers every day. We realize that our customers' high regard for our consistently high performance is only possible because of the talents, exceptional work ethic, and commitment of our people. We promote and live by a strong and inclusive company culture that places the focus on customer and employee satisfaction, communication, and respect.

What to expect from STS:

• Competitive total compensation plan, with immediate eligibility for most benefits and a 401(k) plan with matching contributions!
• A work environment that emphasizes the safety of our workforce
• An organization that is committed to upholding the highest level of business ethics and workplace conduct
• A company that supports "paying it forward" with involvement in several deserving organizations and encourages volunteerism in the employee's community
• Generous paid time-off program that starts on the first day of employment!
• Tuition and certification cost reimbursement programs for qualifying employees

STS is actively committed to employment of Veterans, whom we regard as one of our Nation's greatest resources. Today, you will find Veterans at every level of our organization, continuing their service to our country by supporting our government contracts and customers. STS is proud of their dedication, work ethic, loyalty, and commitment to duty, and we will continue to promote career opportunities for Veterans who are sincerely deserving of our appreciation.

We are an affirmative action/equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.