Computer Technician III

Position Title: Computer Technician III (Forwards)

Security Clearance (Required): Secret

Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8140.01 IAT II) or A+/Network+ (or equivalent DOD Directive 8140.01 IAT I)

Position Description:
• Required technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; isolating equipment/system/software malfunctions and restoring failed equipment to good working order; conducting operational checks and replacing defective parts and assemblies
• Required basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration
• Some experience in with video teleconferencing systems
• Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components
• Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices
• Configure and deliver ITR requested on customer Change Orders (COs)
• While managing Active Directory, tech will be required to approve systems for reimage/ wipe and move to correct system active OU or system deleted OU (When selected for this function).
• Add new printers/remove unused printers to/from printer server.
• Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Receiving, prioritizing, documenting, and actively resolving end user help requests
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
• Under direct supervision, assisting with network hardware, servers and software installation, troubleshooting and support
• Maintaining current knowledge of relevant technology as assigned
• Participating in special projects as required
• Assisting with Asset Management and Inventory of IT assets
• Assisting with security vulnerability remediation
• Proficiency with Anti-virus software / configuration
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
• Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
• Ensuring timely responses to reports of unexpected malfunctions or failures
• Documenting all task responses, labor and material usage data as required
• Working with System Administrators to maintain network
• Perform other duties as required, which may include:
 Accomplishing assigned tasks in closely related fields
 Responding to changes in work schedules and/or locations
 Supporting other sections on the ITSS contract
 Participating in formal, on-the-job, and cross-training

Required Education and Experience:
Computer Technician (III) Education and Experience Requirement
Acquired Degree Experience Range
High School/GED AND ≥ 7 years
Associates in directly related field ≥ 5 years
Bachelors in non-directly related field ≥ 5 years
Bachelors in directly related field ≥ 3 years
Masters in directly related field ≥ 1 years

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.