Help Desk Manager

Job Title:Help Desk Manager

Locations:Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))

Clearance:Secret

Certifications:CompTIA Security+CE

Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired

Roles and Responsibilities:

• Minimum six (6) years of experience.
• Plan, direct, and coordinate of the internal information technology help desk.
• Oversee critical production events, targeting and managing trend analysis and metrics reporting.
• Perform administrative management of technical support and queue management.
• Perform extensive customer communication.
• Hire, review, and terminate non-management employees.