Supervisory Information Technology Specialist

Duties

This position is located in Transportation Security Administration (TSA), Information Technology (IT), End User Services Division (EUSD). If you are selected for this position, you will serve as the Director, EUSD. In this capacity, you will support the end user services for TSA and ensure productivity of TSA and its employees through delivery and support of customer-focused project management and product support. The Director, EUSD will be actively involved in strategic, tactical and resource planning as a primary contributor to IT, TSA and DHS plans and budgets. You will manage a multi-million-dollar budget and assist in budget reviews for all TSA IT major capital investments for large hardware, telecommunications services, and other applications.

Additional responsibilities include:

• Coordinating with TSA Federal Security Directors, Supervisor Air Marshals in Charge, Local Airport Authorities, TSA HQ Staff, DHS Officials, FEMA, Department of State, GSA, equipment manufacturers and technology integrators to provide superior data communication support to TSA's Domestic and International Operations.
• Providing office automation support to TSA's Government and Contractor staff.
• Performing IT and communications support functions for all TSA locations.
• Serving as a primary supplier of all TSA office automation related equipment (e.g., telephones, telecommunications, software, cell phones, blackberries, computers, desk phones, radios, etc.).
• Coordinating with equipment manufacturers and integrators to view and implement new technologies.
• Assessing IT issues, constraints and problems of an organization or program, and developing and implementing solutions across TSA.
• Providing a continuous, focused, intense effort to resolve specifically defined IT issues within the Transportation Security Operational Center (TSOC) Business Unit and provide an IT on-site presence.

Supervisory/managerial responsibilities include strategic planning; communicating the organization's vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance of organizational units, managers, and employees; coaching and developing staff and assessing and developing organizational capabilities; approving leave; and taking or approving corrective/disciplinary actions.

Requirements

Conditions of Employment

1. You must possess U.S. Citizenship.
2. You must complete a favorable Tier 5 Background Investigation (T5).
3. You must pass Drug Screening, subject to random drug tests.
4. This position requires a TS/SCI (Top Secret/Sensitive Compartmented Information) clearance that must be completed prior to appointment. You will be subject to a 5-year periodic investigation and must be able to obtain and maintain a TS/SCI clearance.
5. Disclosure of your financial information is required.
6. You may be required to complete a one-year Supervisory trial period.

If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.

Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.

You must meet the qualification requirements of this position no later than the closing date of the job opportunity announcement.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Qualifications

To qualify for the SV-L Pay Band, you must have one year of specialized experience at the SV-K Pay Band or GS-15 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience is defined as:

• Leading the deployment and management of end-user IT and communications support services; AND
• Applying project management principles, methods, and practices to plan and carry out major IT projects (e.g., establishing priorities; developing plans, schedules and resource requirements; defining milestones and deliverables; evaluating and reporting on accomplishments, contract oversight, etc.).

Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

National Service Experience (i.e., volunteer experience) refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience..

CURRENT OR FORMER POLITICAL APPOINTEES: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Additional information

SUPERVISORY/MANAGERIAL PROBATIONARY PERIOD REQUIREMENTS: Unless previously completed, you must satisfactorily complete a one-year supervisory probationary period to continue in this
supervisory/managerial position.

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code; therefore, employment with TSA does not confer the "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: http://www.opm.gov .

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.

When you enter on duty, you will be required to complete a Public Financial Disclosure Report, OGE Form 450. You will need to provide this information annually.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits."

Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.

TSA policy requires verification of Selective Service registration for male applicants born after 12/31/59. For more information click here .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.

Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:

Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position;

Well Qualified - applicants possessing experience that exceed the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job; and;

Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.

Required Documents

Required Documents:
1. Resume: Uploaded resumes will be accepted for this position. If you would like to create and submit your resume using USAJOBS Resume Builder, please follow the link provided. Click Here: USAJOBS Resume Builder . Resumes must include the following:

• Contact information.
• Narrative description of duties with start and end dates (including the month and year) for work experience.
• Number of hours worked in a position (i.e., full-time or part-time). If part-time, state the total number of hours worked per week.
• Performance level (i.e., band or grade).

Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged.

2. Self-Assessment Questionnaire for this position.

3. SF-50: If applying for Internal or Status consideration, all except current TSA employees must submit their most recent Notification of Personnel Action, SF-50, (or an equivalent document). If you elect Internal or Status consideration of your application without submitting an SF-50 demonstrating a tenure code of "1" or "2" in block 24, your application may not receive this type of consideration. TSA employees must also have tenure codes of "1" or "2" but may omit attaching an SF-50.

4. DD-214: If you are claiming Veterans' Preference, provide a copy of your DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty, or other appropriate documentation to prove your entitlement and to provide verification of an Honorable Discharge. Failure to provide this documentation verifying qualifying service will result in your application not receiving 5-point preference.

5. VA Letter: If you are claiming Veterans' Preference based upon a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement; and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later. Failure to provide this documentation will result in your application not receiving 10-point preference.

NOTE: An award SF-50 (i.e. cash or time off award) does not indicate grade, pay band or level and will not be accepted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and or required supporting documentation. Please see the "Required Documents" section below for additional information. All application materials, including transcripts, must be in English. We encourage you to apply online. If you are unable to apply online or need to fax a document you do not have in electronic form, please contact HC-ServeU@tsa.dhs.gov . Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center .

Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, your online questionnaire, and any supporting documents by 11:59 PM eastern standard time on January 28, 2025.

It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application.

Agency contact information

Executive Resources

Email ExecutiveResources@tsa.dhs.gov

Address Executive Resources
DO NOT MAIL
Springfield, VA 22150
US

Learn more about this agency

Next steps

The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interview. We will notify you of the outcome of these steps when they have been completed.

To verify the status of your application, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

We expect to make a job offer within 90 business days after the deadline for applications.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request