Workflow Manager

Description

SAIC is hiring a Workflow Manager to provide management and operational support to the Office of the Under Secretary of Research and Engineering (OUSD(R&E) within the division, located at the Pentagon. This role requires exceptional organizational skills, attention to detail, and the ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment. The ideal candidate will ensure all correspondence and tasking are managed effectively, tracked accurately, and delivered in compliance with established protocols and deadlines. This position is hybrid remote. Onsite work will be at the Pentagon.

Primary Responsibilities:

• Monitor the Correspondence and Task Management System (CATMS) to ensure tasks are accurately tracked, prioritized, and completed within defined timelines.
• Triage incoming tasks, assign appropriate priorities, and proactively follow up on outstanding actions.
• Ensure senior leader decisions are communicated clearly and accurately via prepared correspondence.
• Draft, review, and edit correspondence, reports, and tasking packages for clarity, completeness, and adherence to established formats and standards.
• Validate documents for logical structure, compliance, and alignment with senior leadership expectations.
• Prepare briefing materials, reports, and supporting enclosures for senior-level review and approval.
• Serve as a primary point of contact for coordinating correspondence with internal teams and external stakeholders, including OSD Front Offices, Joint Staff, Defense Agencies, Congress, and other government organizations.
• Professionally engage with senior leadership and stakeholders to ensure efficient task execution and issue resolution.
• Provide excellent customer service via phone, email, and in-person communication.
• Maintain accountability and organization of both electronic and hard-copy correspondence files.
• Ensure all correspondence control systems reflect real-time task status and document tracking.
• Safeguard classified materials, ensuring proper handling, storage, and destruction in compliance with DoDM 5200.01 guidelines.
• Order and maintain office supplies and ensure seamless daily operations within the Executive Correspondence Office.
• Recommend improvements to workflow processes and communication strategies to enhance efficiency and effectiveness
• Identify gaps or bottlenecks in the correspondence workflow and propose actionable solutions.

Qualifications

Required Education:

• Bachelor's and six (6) year's or more of experience; Master's and four (4) or more year's of experience.
• In lieu of a degree, four (4) years of specialized experience (including military or industry experience) may be accepted.

Required Clearance:

• Active TS/SCI clearance.
• US citizenship

Required Qualifications:

• Minimum of five (5) years of recent and relevant experience supporting executive-level operations.
• Demonstrated experience in correspondence management and workflow coordination is required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).

• Strong verbal and written communication skills.
• Exceptional attention to detail and organizational abilities.
• Ability to manage competing priorities in a high-pressure environment.
• Familiarity with CATMS (Correspondence and Task Management System) or similar systems.
• Previous experience working in a DoD or military command environment.

Desired Qualifications:

• Experience supporting Senior Executives in Government, Military (DoD Flag/General Officers), or Private Sector (Chief level) environments.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.