Today
Top Secret
Mid Level Career (5+ yrs experience)
$150,000 and above
No Traveling
IT - Software
DoD Procurement SME
SG2 Recruiting (Avum, Inc) - null, United States
Avum is seeking a skilled and experienced DoD Procurement Functional Subject Matter Expert to lead the functional support of an Appian-based Contract Writing System. As a functional support analyst, you will assist, troubleshoot, and coordinate with internal teams or external vendors to resolve functional user incidents, problems, and service requests. This role will serve as the lead functional support point of contact for users encountering issues with the Electronic Procurement System (ePS), delivering prompt and effective solutions while upholding high customer service standards. This role is pivotal in ensuring the functional operation of critical software systems supporting the Department of the Navy (DON) Procure-to-Pay processes.
What You Will Be Doing:
Providing functional support and assistance for ePS, systems supporting the Department of the Navy (DON) Procure-to-Pay processes, and other related business-critical applications
Addressing user functional incidents and problems related to the systems/applications, researching open requests, and contacting external contacts for answers
Collaborating with end-users, business stakeholders, and IT teams to identify common incidents and service requests and identifying technical and process changes that will enhance the user experience
Coordinating with internal IT teams, software vendors, and external partners to promptly escalate and resolve complex functional issues
Coordinating with the change management and product scrum teams in advance for product releases and changes to business rules and requirements
Coordinating with the user community, including onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing user help desk requests
Developing and delivering training materials and sessions on system functionality and best practices to end-users
Developing and delivering self-service resources to identify and resolve issues independently and minimizing ticket volume for all Service Desk teams
Documenting support activities, including troubleshooting steps, resolutions, and system configurations, in the knowledge base or the BMC Helix ticketing system for future reference
Following standard procedures for appropriately escalating unresolved issues to the appropriate internal teams
Generating internal and customer-facing documentation, including user guides, knowledge articles, frequently asked questions (FAQs), business process descriptions, and other general writing activities
Managing, documenting, and participating in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions
Responding to and resolving user-reported issues, inquiries, and service requests related to the software systems through various channels, such as the BMC Helix ticketing system, Microsoft Teams, Jira (the ePS development team’s ticketing and incident management system), phone, email, or chat
Creating comprehensive documentation, including functional user guides and training materials, to support deployment, maintenance, and user adoption of the DON Procure-to-Pay applications
Providing training and support to end-users and administrators on using and managing DON Procure-to-Pay applications effectively, promptly addressing any questions, issues, or enhancement requests
Staying updated on the latest best practices and industry trends related to government acquisition management
Proactively identify opportunities for process optimization and innovation to enhance the value delivered by DON Procure-to-Pay applications
What You Will Need:
US Citizenship is required in addition to the ability to obtain and/or maintain a US Department of Defense (DoD) Secret Clearance
Bachelor's Degree in Business or other functionally related field
Deep knowledge of the Department of Defense (DoD)’s Procure-to-Pay processes and the Department of the Navy (DON) procurement domain
Strong understanding of government acquisition management processes and regulations (e.g., FAR, DFARS)
Experience implementing DoD acquisition and contracting writing systems/solutions
Knowledge or experience working with the Federal Procurement Data System (FPDS-NG), System for Award Management (SAM), or other acquisition-related interface partners
Knowledge of process design best practices and can guide process re-engineering
Experience implementing enterprise solutions for organizations with diverse technology portfolios
Ability to work effectively in a team environment and collaborate with stakeholders at all levels
Excellent analytical, problem-solving, and communication skills
Proven ability to communicate effectively with technical, operational, and management audiences with broad and varied backgrounds
If You Have This, It’s A Plus:
Knowledge and experience in Agile methodologies (e.g., Agile Scrum and DevSecOps)
ITIL certification
Familiarity with Appian-based or similar low-code procurement systems (ex. Department of the Navy (DON) Electronic Procurement System (EPS)
DAWIA training certifications
What’s In It For You:
Being part of a remote-first environment that rewards dedication and innovation
Receiving a competitive compensation and benefits package that includes bonuses and 401K with 6% matching that vests immediately after meeting eligibility requirements
Joining a mission-driven, technically forward team
Location:
This fully remote role requires the candidate to participate in meetings virtually using tools like Microsoft Teams. Online availability will be required during the core Eastern Standard Time (EST) hours, Monday through Friday. The candidate must interact and coordinate remotely with external project team members and other Avum employees, supporting core Eastern Standard Time (EST) hours. As a remote employee, the candidate will not have a permanent office or desk space but may be required to attend in-person meetings. This may require travel to government sites located in Washington, D.C., and the Avum office located in Agoura Hills, California.
About Avum
Avum, Inc. is a certified small-disadvantaged business that provides advanced software, database, and business intelligence systems to the DoD/military, intelligence community, and federal, state, local, and commercial clients since 1991. We manage technical programs and projects and provide strategic guidance to support our customer's system engineering efforts. We provide sustainment in mission-critical and secure environments. We support information assurance activities and accreditation for the systems we deploy. Our engineers conduct rapid prototyping and Agile customer-focused iterations to produce complex applications, predictive analytic data environments, and NIST SP 800-53 compliant system architecture deployed within Navy and DoD networks. We have subject matter experts in multiple domains and technical expertise across all core technology stacks. We specialize in application development, large-scale database design, data engineering, and data visualization. Through results-driven, agile collaboration, the company continually researches and deploys secure solutions that exceed customer expectations in meeting or beating customer-allocated budgets and schedules. We aspire to the highest standards of ethical behavior and professional integrity in providing our customers with service that consistently earns us the highest possible performance ratings.
Avum, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
SG2 Recruiting (Avum, Inc) - null, United States
Avum is seeking a skilled and experienced DoD Procurement Functional Subject Matter Expert to lead the functional support of an Appian-based Contract Writing System. As a functional support analyst, you will assist, troubleshoot, and coordinate with internal teams or external vendors to resolve functional user incidents, problems, and service requests. This role will serve as the lead functional support point of contact for users encountering issues with the Electronic Procurement System (ePS), delivering prompt and effective solutions while upholding high customer service standards. This role is pivotal in ensuring the functional operation of critical software systems supporting the Department of the Navy (DON) Procure-to-Pay processes.
What You Will Be Doing:
Providing functional support and assistance for ePS, systems supporting the Department of the Navy (DON) Procure-to-Pay processes, and other related business-critical applications
Addressing user functional incidents and problems related to the systems/applications, researching open requests, and contacting external contacts for answers
Collaborating with end-users, business stakeholders, and IT teams to identify common incidents and service requests and identifying technical and process changes that will enhance the user experience
Coordinating with internal IT teams, software vendors, and external partners to promptly escalate and resolve complex functional issues
Coordinating with the change management and product scrum teams in advance for product releases and changes to business rules and requirements
Coordinating with the user community, including onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing user help desk requests
Developing and delivering training materials and sessions on system functionality and best practices to end-users
Developing and delivering self-service resources to identify and resolve issues independently and minimizing ticket volume for all Service Desk teams
Documenting support activities, including troubleshooting steps, resolutions, and system configurations, in the knowledge base or the BMC Helix ticketing system for future reference
Following standard procedures for appropriately escalating unresolved issues to the appropriate internal teams
Generating internal and customer-facing documentation, including user guides, knowledge articles, frequently asked questions (FAQs), business process descriptions, and other general writing activities
Managing, documenting, and participating in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions
Responding to and resolving user-reported issues, inquiries, and service requests related to the software systems through various channels, such as the BMC Helix ticketing system, Microsoft Teams, Jira (the ePS development team’s ticketing and incident management system), phone, email, or chat
Creating comprehensive documentation, including functional user guides and training materials, to support deployment, maintenance, and user adoption of the DON Procure-to-Pay applications
Providing training and support to end-users and administrators on using and managing DON Procure-to-Pay applications effectively, promptly addressing any questions, issues, or enhancement requests
Staying updated on the latest best practices and industry trends related to government acquisition management
Proactively identify opportunities for process optimization and innovation to enhance the value delivered by DON Procure-to-Pay applications
What You Will Need:
US Citizenship is required in addition to the ability to obtain and/or maintain a US Department of Defense (DoD) Secret Clearance
Bachelor's Degree in Business or other functionally related field
Deep knowledge of the Department of Defense (DoD)’s Procure-to-Pay processes and the Department of the Navy (DON) procurement domain
Strong understanding of government acquisition management processes and regulations (e.g., FAR, DFARS)
Experience implementing DoD acquisition and contracting writing systems/solutions
Knowledge or experience working with the Federal Procurement Data System (FPDS-NG), System for Award Management (SAM), or other acquisition-related interface partners
Knowledge of process design best practices and can guide process re-engineering
Experience implementing enterprise solutions for organizations with diverse technology portfolios
Ability to work effectively in a team environment and collaborate with stakeholders at all levels
Excellent analytical, problem-solving, and communication skills
Proven ability to communicate effectively with technical, operational, and management audiences with broad and varied backgrounds
If You Have This, It’s A Plus:
Knowledge and experience in Agile methodologies (e.g., Agile Scrum and DevSecOps)
ITIL certification
Familiarity with Appian-based or similar low-code procurement systems (ex. Department of the Navy (DON) Electronic Procurement System (EPS)
DAWIA training certifications
What’s In It For You:
Being part of a remote-first environment that rewards dedication and innovation
Receiving a competitive compensation and benefits package that includes bonuses and 401K with 6% matching that vests immediately after meeting eligibility requirements
Joining a mission-driven, technically forward team
Location:
This fully remote role requires the candidate to participate in meetings virtually using tools like Microsoft Teams. Online availability will be required during the core Eastern Standard Time (EST) hours, Monday through Friday. The candidate must interact and coordinate remotely with external project team members and other Avum employees, supporting core Eastern Standard Time (EST) hours. As a remote employee, the candidate will not have a permanent office or desk space but may be required to attend in-person meetings. This may require travel to government sites located in Washington, D.C., and the Avum office located in Agoura Hills, California.
About Avum
Avum, Inc. is a certified small-disadvantaged business that provides advanced software, database, and business intelligence systems to the DoD/military, intelligence community, and federal, state, local, and commercial clients since 1991. We manage technical programs and projects and provide strategic guidance to support our customer's system engineering efforts. We provide sustainment in mission-critical and secure environments. We support information assurance activities and accreditation for the systems we deploy. Our engineers conduct rapid prototyping and Agile customer-focused iterations to produce complex applications, predictive analytic data environments, and NIST SP 800-53 compliant system architecture deployed within Navy and DoD networks. We have subject matter experts in multiple domains and technical expertise across all core technology stacks. We specialize in application development, large-scale database design, data engineering, and data visualization. Through results-driven, agile collaboration, the company continually researches and deploys secure solutions that exceed customer expectations in meeting or beating customer-allocated budgets and schedules. We aspire to the highest standards of ethical behavior and professional integrity in providing our customers with service that consistently earns us the highest possible performance ratings.
Avum, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
group id: 90835416
