AV/VTC Systems Technician

Job Duties:
Conduct monthly preventative maintenance for all relevant AV/VTC systems. Ensure issues are reported through the Help Desk ticketing system with corrective action plans and timelines.

• Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies.
• Operate, maintain, and monitor all scheduled Top-5 NIPRNet/SIPRNet VTCs.
• Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime.
• Handle installation, configuration, operation, and maintenance of COTS software and government-furnished AV/VTC hardware.
• Keep track of hardware/software updates and provide recommendations to the Government Service Owner.
• Provide onsite, qualified control system design, support, and programming up to TS/SCI.
• Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning.
• Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance.
• Address critical bottlenecks and remove blockers.
• Work with the contractor Program Management Office (PMO) on program execution test data.

Experience Requirements:

• Bachelor's degree in a related field plus 0-2 years of experience, or 4 years of equivalent military/civilian experience.
• Comprehensive knowledge of VTC systems and AV technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to respond to high-pressure situations promptly and efficiently.

Required Certification:

• IAT Level II (Security+)

Preferred Certification:

• Any relevant Crestron Certifications.

Essential Requirements:

• US Citizenship is required.
• TS with SCI Eligibility.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
• While performing the duties of this job, the employee will regularly sit, walk, stand, and climb stairs and steps. May require walking long distances from parking to work station. Occasionally, movement requiring twisting at the neck and/or trunk more than the average person, squatting/stooping/kneeling, reaching above the head, and forward motion will be required.
• The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception, and telling differences among colors. The employee must be able to communicate through speech with clients and the public. Hearing requirements include conversation in both quiet and noisy environments.
• Lifting may require floor-to-waist, waist-to-shoulder, or shoulder-to-overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.