Today
Public Trust
Unspecified
Unspecified
IT - Support
Fort Belvoir, VA (On-Site/Office)
Blue Rose Consulting Group is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to U.S. Citizens ONLY.
Successful candidates are required to have a Secret Security Clearance.
In this role you will:
REQUIREMENTS:
Candidates must have:
Preferred Qualifications:
Salary: $63,000 - $70,000, Depending on Experience
Successful candidates are required to have a Secret Security Clearance.
In this role you will:
- Manage the end user Help Desk support experience across our tenants for the Task Management Tool (TMT) application (Microsoft-based application)
- Develop/refine standard operating procedures to manage multiple ticketing systems across the client portfolio
- Identify areas of improvement for Help Desk operations for all tenants/team members
- Develop, analyze, and disseminate performance metrics
- Serve as a Tier 2 and 3 Agent
- Escalate Help Desk concerns to leadership
- Regularly publish and update articles to the team's Wiki and possess ownership of Knowledge Articles and SOPs
- Work with multiple MS technologies including Dynamics, Office 365, Active Directory, Active Directory Federation Services, and load balancing
REQUIREMENTS:
Candidates must have:
- Strong DoD background
- 1 + years' experience supporting Software Applications, preferably Microsoft-based (such as Microsoft Dynamics)
- 1+ years' experience with Tier 2/Tier 3 troubleshooting
- 2+ years' Help Desk and Troubleshooting Support, preferably of a Microsoft-based application
- 2+ years' experience interfacing with both client managers and system users
- Ability to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner
- Ability to work in a dynamic fast paced environments that require team interaction and coordination of efforts
Preferred Qualifications:
- Background and understanding of Defense Agency organizations and operations
Salary: $63,000 - $70,000, Depending on Experience
group id: 91103216
