Computer Operator III

REQ#: RQ192771 Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure.

Job Description
Computer Operator IIIGDIT is seeking a Computer Operator III to support the Information Management Communication Services Program at Fort Novosel. AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end-user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

How a Computer Operator III will make an impact:

• Provide Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end-user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed.
• Manage and resolve more complex incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise.
• Execute technical troubleshooting across various end-user devices, such as desktops, laptops, tablets, printers, and multi-function devices.
• Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Resolves internal user problems and ensures correct operation of personal computers.
• Work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.
• Guide customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Install and train users on new hardware or software
• Inform team members and managers of major problems or of customers' recurring concerns
• Elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer.
• Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.
• Maintains parts inventory and logs all service/repair activity.
• May perform system setups for new hires.

What you'll need to succeed:

• Secret clearance
• At least 3 years of experience in IT/Computer Science or equivalent field
• Associate's degree or equivalent experience
• ITIL: Foundation v4 or higher
• Proven work experience as a Computer Operator
• Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent

• Ability to work under pressure and manage time efficiently.
• Analyze customers' computer problem to diagnose it and determine the cause
• Document customers' descriptions of their computer problems

• Computer literacy and attention to detail.

• Can interface with a variety of personalities and rank and file employees.

• Dedicated to problem solving and process analysis.
• Ability to work in a group or alone.

• Knowledge of Microsoft Office Suite
• Excellent communications skills

Certifications (IAT Level II)

One of the following:

• CCNA-Security
• CySA+
• GICSP
• GSEC
• Security+ CE
• CND

• Location: Customer Site

#GDITPriority

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $23.34 - $31.58. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.