CFP Service Desk Technician I

Position Summary:
MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Shaw AFB, North Carolina. The CAOC team provides provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor.

Responsibilities:
· Perform all technical support and O&M tasks and activities
· Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
· Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
· Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
· Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
· Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;

Qualifications:
· DoDM 8140 IAT Level 2 certification or higher
· Associate’s degree in computer science or related field or Associates degree in Computer Science or related field; or 4+ years' IT Help Desk support experience and 4+ years' of experience in Computer/IT hardware support AND DoDM 8140 IAT Level 2 (Security+) or higher
· Ability to work 12-hour shift schedule
· Active Secret Clearance or above required.