Today
Secret
Unspecified
Unspecified
IT - Support
scott afb, AL (On-Site/Office)
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
We are hiring an Enterprise Service Desk Technician supporting our program at Scott AFB, Hanscom AFB, Peterson AFB or Gunter AFB.
As part of the Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service Desk for the Air Force.
What you'll do:
You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the Enterprise Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services.
Qualifications
High School level plus some specialized training; Minimum of 5 years
What you'll need:
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
We are hiring an Enterprise Service Desk Technician supporting our program at Scott AFB, Hanscom AFB, Peterson AFB or Gunter AFB.
As part of the Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service Desk for the Air Force.
What you'll do:
- Receiving escalated incident tickets
- Responding to OS Delivery tickets
- Creating incident tickets
- Tracking incident tickets
- Triage and Routing incident tickets to the proper group
- Creating and modifying accounts in Active Directory
- Monitor network for outages
- Incident troubleshooting and resolution management
- Identifying problems and initiating root cause analysis
- Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting
- Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs
- Assisting with reactive and proactive Problem Management
- Support Change/Asset Management as required, via ticketing processes.
- Interfacing and escalating with various levels of customer CFP, NOS, and MCCC personnel to jointly troubleshoot
- Support pre-system acceptance testing scenarios (SAT)
- Document procedures, processes, customer guides, and internal technical documents.
- Track metrics for incident tickets and watch for trends
You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the Enterprise Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services.
Qualifications
High School level plus some specialized training; Minimum of 5 years
What you'll need:
- Experience Service Desk customer support, preferably in military environment
- Service Desk Ticketing (Remedy or SNOW experience)
- Proven customer support and ability to troubleshoot complex environments
- Windows OS
- Air Force Network IT experience preferred.
- Active CompTia Security+ CE, active/current (DoD CyberWorkforce 8140 certification IAT Level II2 )
- Active DOD SECRET
- Primary shift: (7am-4pm), 40 hours/week, with ability to support 24x7 schedule as needed.
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & Vision Care
group id: 91005870
