Payment Specialist

Job Details

Payment Specialist

Full time Telework

**US Citizenship Required

We are looking for a candidate with data entry experience to work on a project with the Department of Health and Human Services. This is a good role for someone who has great organization skills and wants to work from the comfort of your own home!

The EN Payments Team supports the Ticket to Work Program for the Social Security Administration (SSA) by properly compensating Employment Networks for their work with Ticket holders in the Ticket Program and to make sure that such compensation is made in a timely, accurate, and efficient manner.

The Payment Technician is responsible for processing payments for Employment Networks (ENs) who work with the Social Security Ticket to Work Program. The successful candidate will provide instructions to ENs about their payments and distribution. He/She will provide information to ENs with professionalism, precision, and appropriate sense of urgency. In addition, he or she will work closely with the Sr. Payment Specialists to ensure all deliverables are accomplished. The ideal candidate for this position will be extremely creative, proactive, energetic, and comfortable working with others.

Job Description

• Responsible for Data Entry and analysis
• Prepares reports by collecting, analyzing, and summarizing information
• Professionally respond to customer emails
• Respond to EN Payment inquiries regarding status of payments, clarification of policy and assist processing EN Payments
• Evaluate and review all requested reimbursements and cost by ENs and SVRAs to ensure compensation is made in a timely, accurate and efficient manner
• Assists SSA in creating automated payments utilizing their iTOPSS system
• Adhere to performance requirements
• Provide EN's with updates ensuring compliance with timeline expectations
• Making the ENs aware of other services and actions that may lead to greater success
• Keeping up on trends, changes, and competitor actions that might affect payments
• Maintains quality service by establishing and enforcing organization standards
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societiesProvides planning and organizational support to various projects or programs.

Minimum Qualifications

• High School diploma or GED - BS or BA preferred
• Data Entry experience
• Professional email correspondence experience
• Experience working with Federal program preferred
• Project Management experience preferred

Other Job Specific Skills

• Passion to help others
• Strong and effective communication skills
• Outstanding writing and editing skills
• Ability to effectively present information and respond to questions
• Excellent organization skills
• Ability to work well independently
• Ability to work in a fast-paced environment independently and meet aggressive deadlines
• Self-starter
• Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook
• Show initiative, professionalism, results-oriented, and enthusiasm in building and maintaining relationships.
• Able to switch between multiple systems with ease.
• Complete ongoing program training requirements as required

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