Today
Top Secret/SCI
Unspecified
Unspecified
IT - Support
Herndon, VA (On-Site/Office)
Currently, ManTech is seeking a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) to serve on a Dedicated Support Team of Network Telephony Installers supporting the Voice Program Recap Office (VPRO) in Herndon, VA . In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules.
Responsibilities include, but are not limited to:
Hours of coverage:
Hours will depend on the specific team being supported. Generally, requests are to provide support between the hours of 6:00 a.m. - 6:00 p.m.
Minimum Qualifications:
Preferred Qualifications:
Security Clearance Requirements:
Physical Requirements:
Responsibilities include, but are not limited to:
- Interact with end customers daily and must have appropriate interpersonal skills.
- Experience in the customer's classified and unclassified LAN infrastructure.
- Understanding both the current and future IP network architecture and standards.
- Performing high quality installation work in an efficient manner.
- Running and terminating cables to voice switch equipment.
- Installing and troubleshooting a variety of telephones at user locations.
- Working with users to resolve issues with telephone service.
- Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.
- Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate.
- Dressing cabling appropriately according to industry and Sponsor standards.
- Local travel may be required between customers buildings.
- May have supervisory responsibilities.
Hours of coverage:
Hours will depend on the specific team being supported. Generally, requests are to provide support between the hours of 6:00 a.m. - 6:00 p.m.
Minimum Qualifications:
- Minimum 7 years of experience with implementation of the following infrastructure networks:
- Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).
- Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).
- Minimum 7 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.
- Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure.
- Experience reading and understanding cable run lists.
- Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.
- Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques.
- Ability to work with engineering personnel to assist them with any technical issues encountered.
- Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
- Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
- Ability to embrace diverse technical disciplines and excellent customer service skills.
- Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
- Attention to detail, leadership, and collaborative and independent work process.
- Demonstrated problem solving and technical skills to resolve critical IT issues.
- Must be a self-starter, work independently, and work with a clear and defined mission.
- Must demonstrate ability to thrive and succeed in a challenging environment.
- BA/BS with 7 years of experiences, or a combination of education and work experience equivalent to 11+ years.
Preferred Qualifications:
- VoIP Telephone Installation experience.
- Related work experience in a technical help desk position and IT hardware and cabling installation.
- IAT III certification.
- Experience with ServiceNow ITSM & ITOM.
- ITIL® v4 Foundation, or higher, certification.
Security Clearance Requirements:
- Current/active TS/SCI with Polygraph.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Must be able to move/traverse within and between buildings and offices.
- Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
- Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
- Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.
group id: RTX14564a
ManTech Corporate Capabilities
