Yesterday
Top Secret
IT - Support
Albuquerque, NM (On-Site/Office)
Edgewater Federal Solutions is seeking a Senior Video Conference Support Tech who shall provide support to our customers on the classified and unclassified networks. The candidate will respond to service desk ticket requests by resolving or assisting in determining root cause of software, hardware & network issues, and engaging with system administrators. They will work closely with a team of people to help design and improve the way we work and deliver IT service management to our mission partners. They will manage user accounts and perform other IT administration needs. In addition, they will provide functional and business process testing. The bulk of this position will be doing desktop support functions for customers on both the classified and unclassified networks in both a Windows and Linux environment and audio-visual system support. This position will work closely with other departments and a successful candidate will be able to work with both technical and non-technical team members.
Qualifications:
AS Degree in IT Field and 5 Years of experience
U.S. Citizenship is required per contract. Must have Active Q or DOD Top Secret to start and obtain a SCI for onsite support. This may require the candidate to pass a polygraph examination.
Skills utilizing software diagnostic tools and the ability to conduct appropriate troubleshooting processes and conduct appropriate upgrades
Ability to understand the application and utilization of software packages, maintain accurate records
Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues
Ability to define equipment requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms
Ability to define technical standards and functionality tests, and to develop specifications, prototypes, or initial user guides
Excellent customer service and communication skills with customers and vendors
Ability to work well in a collaborative team environment
Ability to work in a fast-paced environment
Install and troubleshoot IT resources including television, telecom and Audio Visual (A/V) equipment as well as establish, and manage user accounts, upgrade, and patch software/firmware.
Experience with Microsoft Teams, Skype, and other Teleconferencing programs
Chosen candidate will be required to obtain Security+ certification within 6 months of hire.
Qualifications:
AS Degree in IT Field and 5 Years of experience
U.S. Citizenship is required per contract. Must have Active Q or DOD Top Secret to start and obtain a SCI for onsite support. This may require the candidate to pass a polygraph examination.
Skills utilizing software diagnostic tools and the ability to conduct appropriate troubleshooting processes and conduct appropriate upgrades
Ability to understand the application and utilization of software packages, maintain accurate records
Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues
Ability to define equipment requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms
Ability to define technical standards and functionality tests, and to develop specifications, prototypes, or initial user guides
Excellent customer service and communication skills with customers and vendors
Ability to work well in a collaborative team environment
Ability to work in a fast-paced environment
Install and troubleshoot IT resources including television, telecom and Audio Visual (A/V) equipment as well as establish, and manage user accounts, upgrade, and patch software/firmware.
Experience with Microsoft Teams, Skype, and other Teleconferencing programs
Chosen candidate will be required to obtain Security+ certification within 6 months of hire.
group id: 10227575
