Today
Secret
Senior Level Career (10+ yrs experience)
No Traveling
IT - Support
Kansas City, MO (On-Site/Office)
• 5+ years of general management experience: The Help Desk manager will manage people, budgets, schedules and business relationships.
• 5+ years of leading a team. Service desk managers are responsible for balancing workloads across teams and agents to maximize productivity, minimize costs and ensure SLA compliance.
• 5+ years of experience in managing multiple priorities: During a shift, a service desk manager will be managing a wide variety of activities that compete for time and attention. It is imperative the service desk manager is able both to multitask and provide focused attention on high-priority issues to ensure all important activities are addressed.
• 5+ years of experience communicating with executives and business stakeholders: The service desk manager is the face of service-desk operations to management and business stakeholders. Effective verbal and written communication skills are critical to keep stakeholders informed, influence decisions and develop healthy business relationships with company leaders.
• 5+ years of experience with data-driven decision-making: Data is the lifeblood of modern service management. Service desk managers must be astute consumers of operational data and skilled in using data to make informed decisions.
• 5+ years of experience with SLA conformance, user satisfaction, cost management, resource utilization
• 5+ years of leading a team. Service desk managers are responsible for balancing workloads across teams and agents to maximize productivity, minimize costs and ensure SLA compliance.
• 5+ years of experience in managing multiple priorities: During a shift, a service desk manager will be managing a wide variety of activities that compete for time and attention. It is imperative the service desk manager is able both to multitask and provide focused attention on high-priority issues to ensure all important activities are addressed.
• 5+ years of experience communicating with executives and business stakeholders: The service desk manager is the face of service-desk operations to management and business stakeholders. Effective verbal and written communication skills are critical to keep stakeholders informed, influence decisions and develop healthy business relationships with company leaders.
• 5+ years of experience with data-driven decision-making: Data is the lifeblood of modern service management. Service desk managers must be astute consumers of operational data and skilled in using data to make informed decisions.
• 5+ years of experience with SLA conformance, user satisfaction, cost management, resource utilization
group id: 91007326
