ServiceNow Architect

Our client is seeking a ServiceNow Architect who will be responsible for providing overall guidance and structure for architecting, implementing, and maintaining innovative solutions and approaches. This position supports technical solutions and development / implementation of solutions that leverage the OOTB ServiceNow modules and Custom Apps to migrate legacy applications to the Enterprise ServiceNow platform.

Responsibilities

• Ensure all designs created by different teams aligns with the architecture principles of ServiceNow and should be reusable, reliable, and adaptive.
• Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, solution architects and developers.
• Provide presentation to senior stakeholders on the solution approaches and roadmaps.
• Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes.
• Requirements elicitation, design, development, testing, training, and implementation support
• Managing the ServiceNow solution design, development, testing, and go-live support.
• Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
• Working with project resources to define sustainment governance and processes as part of operational transition.
• Providing insight and expertise into the ServiceNow platform capabilities and roadmap
• Working with technical subject matter experts (SMEs) to identify and refine data requirements.
• Provide guidance to convert requirements into design and migration steps.
• Working with customer SME's and senior leadership to ensure systems requirements are met.
• Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications.
• Fosters a customer-focused environment.
• Communicates effectively through presentations to a wide variety of audiences at all organizational levels.
• Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.
• Displays and lives collaborative leadership by inviting varied perspectives to discussions.
• Good problem solver and out of the box thinker
• Familiarity with systems integration utilizing web services and other web-based technologies.
• Experience as a Business Architect for development and implementation projects
• Experience performing ServiceNow analysis, architecture, and application development or similar responsibility.
• Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc.
• Experience in performing and advising on change management.
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
• Proficient in JavaScript, HTML, CSS, XML

Qualifications

• 5+ Five Plus years of ServiceNow experience
• US Citizenship with ability to obtain a secret clearance is required
• BS in Computer Science, Information Systems, Engineering, Business or related discipline is required.
• Experience with application programming interfaces (APIs) in a ServiceNow platform in order to support Low-Code/No-Code Development.
• Good understanding of ServiceNow's architecture, data model, and core concepts.
• Knowledge of RESTful API design principles and the ability to create and consume REST APIs in ServiceNow.
• Knowledge of configuring ServiceNow to receive requests from the API Gateway, including the correct HTTP methods (GET, POST, PUT, DELETE) and response handling.
• Good understanding of ACLs for API security