Tier II PC Tech

CyberCore is looking for a Tier II PC Tech that can Independently install or relocate computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations.

Responsibilities

• Assists customers to identify and specify requested hardware and software. Coordinates activities, times, schedules, with supervisor and end-users in regard to the installation, operation, evaluation of user locations for equipment ensuring needs are addressed appropriately and timely with standards and procedures
• Uses Helpdesk Call Tracking application to log all activities and update requests accurately and well detailed. Collects data from customers to aid completion of request.
• Work on Special Projects as assigned
• Maintain a clean and professional work environment

Required Skills

Qualifications and Experience:

• High School Diploma or equivalent GED is required.
• 2 + years of experience with desktop equipment, performing installations, configurations, trouble shooting, and evaluations.
• Experience in deploying and installing PCs, thin client terminals, and printers (network and local).
• Experience in building and deploying an image utilizing Symantec/Norton Ghost or other imaging software applications.
• Knowledge of PCs, terminals, and printer hardware and software configurations, Microsoft Networking, Novell Networking, cabling infrastructures.
• Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.
• Must have excellent communication and organization skills; demonstrates confidence and creativity.
• Ability to multi-task and to work under pressure and short timelines.
• Able to interact effectively across organization/ diverse cultures, and communicate clearly, concisely and persuasively.
• Excellent planning, organizing, coordination, presentation, and time management skills.
• Excellent customer service skills and the ability to work with all levels within the organization.

Desired Skills

• An Associates degree or certification in Computer Science, Maintenance, Telecommunications, Certified Network Engineer or a related field is preferred.

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $35,000 - $53,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.