Yesterday
Secret
Mid Level Career (5+ yrs experience)
$85,000
No Traveling
IT - Support
Pentagon, DC (On-Site/Office)
MINDBANK JOB OPENING
Job ID: 15695
Position: Assistant Contract Technical Representative (ACTR) Help Desk Specialist
Contact: Juliann.cruikshank@mindbank.com
Location: Department of Navy; Arlington, VA (Pentagon)
Pay Rate: $75,000 - $85,000 plus benefits, PTO, Holiday Pay, 401K, life insurance etc.
Start Date: January 2025
Clearance: **Must have at least a Secret Clearance**
Job Description:
Mindbank Consulting Group has an immediate need for an Assistant Contract Technical Representative (ACTR) Help Desk Specialist.
Assistant Contract Technical Representative (ACTR) Help Desk Specialist Responsibilities:
• Provide IT support to the Department of Navy at the Pentagon.
• Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects of the Navy Marine Corp Internet (NMCI) operation.
• Provide the interface between technical aspects of NMCI and the operational requirements of the command.
• Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance of NMCI/CosC/NGEN/NGEN-R services.
• Operates as the liaison between the technical development team and multiple business units across the client organization.
• Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.
• Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting OPNAV.
• Maintains current knowledge of client systems and subsequent upgrades or changes.
• Provides technical support for program personnel in various locations who have NMCI assets and peripherals.
• Provides government approved brief on security responsibilities to OPNAV Staff.
• Determines and orders NGEN/NMCI service requirements for new personnel.
• Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM).
Assistant Contract Technical Representative (ACTR) Help Desk Specialist Qualifications:
• 5 years of experience in Information Technology field.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
• Experience in services of Information Technology assets and NMCI accounts for the Navy.
• Experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering, and tracking system is a plus.
Why should you work for Mindbank?
Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.
Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses
As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.
Job ID: 15695
Position: Assistant Contract Technical Representative (ACTR) Help Desk Specialist
Contact: Juliann.cruikshank@mindbank.com
Location: Department of Navy; Arlington, VA (Pentagon)
Pay Rate: $75,000 - $85,000 plus benefits, PTO, Holiday Pay, 401K, life insurance etc.
Start Date: January 2025
Clearance: **Must have at least a Secret Clearance**
Job Description:
Mindbank Consulting Group has an immediate need for an Assistant Contract Technical Representative (ACTR) Help Desk Specialist.
Assistant Contract Technical Representative (ACTR) Help Desk Specialist Responsibilities:
• Provide IT support to the Department of Navy at the Pentagon.
• Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects of the Navy Marine Corp Internet (NMCI) operation.
• Provide the interface between technical aspects of NMCI and the operational requirements of the command.
• Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance of NMCI/CosC/NGEN/NGEN-R services.
• Operates as the liaison between the technical development team and multiple business units across the client organization.
• Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.
• Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting OPNAV.
• Maintains current knowledge of client systems and subsequent upgrades or changes.
• Provides technical support for program personnel in various locations who have NMCI assets and peripherals.
• Provides government approved brief on security responsibilities to OPNAV Staff.
• Determines and orders NGEN/NMCI service requirements for new personnel.
• Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM).
Assistant Contract Technical Representative (ACTR) Help Desk Specialist Qualifications:
• 5 years of experience in Information Technology field.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
• Experience in services of Information Technology assets and NMCI accounts for the Navy.
• Experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering, and tracking system is a plus.
Why should you work for Mindbank?
Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.
Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses
As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.
group id: mbank
