Jan 14
Public Trust
Mid Level Career (5+ yrs experience)
No Traveling
IT - Support
Remote/Hybrid•Alexandria, VA (On/Off-Site)
Job Summary
We are seeking a motivated and experienced individual to oversee and drive digital business initiatives for our IT Service Management (ITSM) contract. The ideal candidate will have a strong background in data analysis, digital transformation, and project management, with at least five years of experience in a relevant field. They will play a crucial role in implementing innovative solutions, managing client relationships, and aligning e-business strategies with client objectives to enhance service delivery, performance, and customer satisfaction.
Key Responsibilities
• Responsible for collecting, cleaning, analyzing, and interpreting large datasets to identify patterns, trends, and insights that inform business decisions
• Gathering data from internal and external sources like databases, APIs, surveys, and web analytics.
• Identifying and correcting data inconsistencies, duplicates, and errors to ensure data quality.
• Performing statistical analysis using tools like SQL, Python, or R to identify patterns, trends, and correlations within datasets.
• Creating clear and compelling charts, graphs, and dashboards to communicate complex data insights to stakeholders.
• Developing comprehensive reports with key findings and actionable recommendations, presenting them to relevant decision-makers.
• Working with cross-functional teams like marketing, sales, and operations to understand business needs and identify relevant data analysis questions.
• Designing and maintaining data systems and databases to ensure data integrity and accessibility.
• Analyzing data to discover potential areas for process optimization and business enhancement
• Liaise with technical, operations, and customer service teams to ensure cohesive and efficient service delivery.
• Regularly inspect services and tickets to verify compliance with quality standards, including reviewing documentation and processes.
Basic Qualifications:
• Bachelor’s degree.
◦ Education Equivalency: High School and 11 years of experience.
• Minimum 5 years of working experience.
• Minimum 2 years of experience in e-business, digital transformation, or a similar role within IT or service management.
• Minimum 2 years of experience leading multiple projects concurrently.
• Minimum 2 years of experience in e-commerce platforms, CRM tools, data analytics, and digital marketing.
• Public Trust Clearance required.
Preferred Qualifications:
• Strong problem-solving skills with a results-oriented approach and the ability to manage ambiguity.
• Excellent client engagement and communication skills, with a proactive and collaborative mindset.
• Professional certification in project management (e.g., PMP) or IT service management (e.g., ITIL) is a plus.
• Familiarity with Agile and Lean methodologies.
• Knowledge of ITSM platforms (e.g., ServiceNow, BMC Remedy) is advantageous.
We are seeking a motivated and experienced individual to oversee and drive digital business initiatives for our IT Service Management (ITSM) contract. The ideal candidate will have a strong background in data analysis, digital transformation, and project management, with at least five years of experience in a relevant field. They will play a crucial role in implementing innovative solutions, managing client relationships, and aligning e-business strategies with client objectives to enhance service delivery, performance, and customer satisfaction.
Key Responsibilities
• Responsible for collecting, cleaning, analyzing, and interpreting large datasets to identify patterns, trends, and insights that inform business decisions
• Gathering data from internal and external sources like databases, APIs, surveys, and web analytics.
• Identifying and correcting data inconsistencies, duplicates, and errors to ensure data quality.
• Performing statistical analysis using tools like SQL, Python, or R to identify patterns, trends, and correlations within datasets.
• Creating clear and compelling charts, graphs, and dashboards to communicate complex data insights to stakeholders.
• Developing comprehensive reports with key findings and actionable recommendations, presenting them to relevant decision-makers.
• Working with cross-functional teams like marketing, sales, and operations to understand business needs and identify relevant data analysis questions.
• Designing and maintaining data systems and databases to ensure data integrity and accessibility.
• Analyzing data to discover potential areas for process optimization and business enhancement
• Liaise with technical, operations, and customer service teams to ensure cohesive and efficient service delivery.
• Regularly inspect services and tickets to verify compliance with quality standards, including reviewing documentation and processes.
Basic Qualifications:
• Bachelor’s degree.
◦ Education Equivalency: High School and 11 years of experience.
• Minimum 5 years of working experience.
• Minimum 2 years of experience in e-business, digital transformation, or a similar role within IT or service management.
• Minimum 2 years of experience leading multiple projects concurrently.
• Minimum 2 years of experience in e-commerce platforms, CRM tools, data analytics, and digital marketing.
• Public Trust Clearance required.
Preferred Qualifications:
• Strong problem-solving skills with a results-oriented approach and the ability to manage ambiguity.
• Excellent client engagement and communication skills, with a proactive and collaborative mindset.
• Professional certification in project management (e.g., PMP) or IT service management (e.g., ITIL) is a plus.
• Familiarity with Agile and Lean methodologies.
• Knowledge of ITSM platforms (e.g., ServiceNow, BMC Remedy) is advantageous.
group id: 90670496
