Deployed Support Specialist

TEKsystems c/o Allegis Group

Today
Secret
Early Career (2+ yrs experience)
$70,000 - $80,000
Occasional travel
IT - Networking
Jb Pearl Harbor Hickam, HI (On-Site/Office)

Job Responsibilities:
- Knowledgeable engineer in the field of Ethernet and IP data engineering with 4 plus years’ experience as a Network Technician.
- Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages.
- Fundamental understanding of the OSI Model is required.
- Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment.
- Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus.
- Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable.
- You will be part of a Team of Network Technicians and Engineers.

Overview of Duties:
- Handled outage and maintenance tickets servicing more than 20000 users across more than 12 sites since March 2016 through onsite and remote troubleshooting assistance for layer 1 – 3 issues, hardware installations of new and upgraded routers, switches, McAfee intrusion prevention systems, Aruba wireless controllers, Riverbed Steelhead WANX’s, device configurations and reconfigurations, and LAN/WAN outage recovery.
- Troubleshooting outages and resolve network related issues.
- Local element for COMSEC – given briefings on troubleshooting TACLANES, Trained to re-key the TACLANES.
- Install and upgrade network devices and components. This includes switches, routers, and network monitoring devices.
- Expected to understand, implement, and follow processes in accordance with current policies and procedures. Performed escalation and additional tasks as directed.
- Investigated, resolved, documented, and reported the cause and corrective actions in the Incident Management System for all incidents assigned by the Service Desk.
Additional Skills & Qualifications
Qualifications
• Knowledgeable engineer in the field of Ethernet and IP data engineering with 4 plus years’ experience as a Network Technician
• Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages
• Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment
• Secret Security Clearance is required (will upgrade to Top Secret)
• The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, strong written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment
• Strong customer service and communication is necessary to ensure customer satisfaction and network reliability
• Other evidence of intellectual, technical, business accomplishments, and related technology leadership experiences will be considered
• Cisco CCNA and Security+ required

Additional Skills:
- The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, strong written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment
- Strong customer service and communication is necessary to ensure customer satisfaction and network reliability
- Problem-solving and troubleshooting skills in severs and Cisco devices
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About Us
We’re partners in transformation. We help customers activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

TEKsystems c/o Allegis Group Jobs


Job Category
IT - Networking
Clearance Level
Secret