Delivery and Integration Manager

REQ#: RQ191041 Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Transform technology into opportunity as a Delivery and Integration Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Delivery and Integration Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on a Delivery and Integration Manager joining our team to evolve the IT Service Desk for the Department of Energy, National Nuclear Security Administration.

HOW A WILL MAKE AN IMPACT:

• Manages the development of business process analysis and improvement programs
• Collaborates with other functional leaders on strategic planning for business process improvements
• Evaluates results of process analysis, audits, and plan implementation to determine organizational efficiency
• Analyzes and resolves process quality issues and needs as they relate to the business process performance and adherence to established organizational procedures
• Manages customer deliverables and service level requirements

WHAT YOU'LL NEED TO SUCCEED:

Education:

• Bachelor of Science degree; OR in lieu of degree, an additional 4 years of relevant work experience is required

Required Experience:

• 15+ years of related professional work experience

Required Technical Skills:

• Demonstrated hands-on experience with ServiceNow
• Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management

Security Clearance Level:

• U.S. Citizenship Required
• Possess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance.
  • Must be eligible to obtain and maintain such clearance as a condition of employment

Required Skills and Abilities:

• Demonstrated experience with Process Capability Analysis, Process Quality Control, Strategic Planning, and Problem Solving
• Demonstrated ability managing the development of business process analysis and improvement programs
• Demonstrated ability evaluating the results of process analysis, audits, and plan implementation to determine organizational efficiency
• Demonstrated ability analyzing and resolving process quality issues and needs as they relate to the business process performance and adherence to established organizational procedures
• Demonstrated ability managing customer deliverables and service level requirements

Preferred Skills/Certifications:

• ITIL/ITIL v4
• Project Management

Location:

• This role requires to be on-site in Washington, D.C.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT #GDITCareers #DeliveryandIntegrationManager #NNSAITOPS

Work Requirements

Years of Experience

15 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $139,984 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.