Telecommunication Technician

Carson Solutions, LLC

Today
Top Secret/SCI
Unspecified
Polygraph
IT - Hardware
Annapolis Junction, MD (On-Site/Office)

DUTIES AND RESPONSIBILITIES

  • Serve as Tier 1 and Tier 2 support for configuration, troubleshooting, installation, or removals of Voice and Video endpoints.
  • Serve as Tier 1 and Tier 2 support for configuration, troubleshooting of user profiles within the

    Skype for Business application and Active Directory.
  • Responsible for creation, modification, and remove of Voicemail user profiles on the Voice Infrastructure.
  • Responsible for configuration of the Voice and Video Conferencing Systems.
  • Responsible for responding to security incident reports.
  • Works with customer ticket in the SupportIT ticketing system.


REQUIREMENTS & EXPERIENCE

TS/SCI CLEARANCE WITH FS POLY REQUIRED

Mandatory Skills:

Communication Skills

Creative Problem Solving

Desired Skills:

Troubleshooting Expertise

Education:

HS/GED w/25 years of experience

Bachelors w/20 years of experience

CompTIA Network+ CE, CompTIA Security+ CE

Salary:

The likely salary range is up to $144K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

GWGES-0174

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