Computer Systems Analyst

REQ#: RQ192000 Public Trust: NACI (T1) Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

GDIT is seeking a qualified SME Computer Systems O365 Exchange Operation for our client CDC location in Atlanta, GA area

Transform technology into opportunity as a Systems Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Analyst joining our team to serve as an Exchange expert with a blend of technical and functional skills in Microsoft Exchange products within an online infrastructure. The mission is to provide support and development services to CDC programs utilizing the Microsoft Exchange to build enterprise-grade solutions.

HOW YOU WILL MAKE AN IMPACT:

• Operation and maintenance of the Enterprise Microsoft Exchange, level 3 troubleshooting, load analysis, log aggregation, reporting, systems performance analysis & monitoring, and other O&M activities.
• Provide customer service delivery and availability while ensuring satisfaction with Microsoft Enterprise Exchange.
• Monitor and troubleshoot solutions, focusing on user experience, performance, and availability.
• Implement and manage security policies for solutions, covering access controls, network security, and data protection.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Provide technical support to end-users, including troubleshooting connectivity, performance, and application access issues.
• Develop and maintain documentation related to deployed solutions, such as architecture diagrams, operational procedures, and user guides.
• Continuously evaluate and recommend improvements to deployed solutions, including new features, tools, and technologies.
• Analysis of load, log aggregation, reporting, systems performance analysis & monitoring.
• Strong understanding of Active Directory and the tools used to manage, create user accounts, groups, etc.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's degree preferred or equivalent experience
• Required Experience: 3+ years' experience
• Required Technical Skills: Experience with various Outlook clients (Desktop Outlook client, Outlook Web app, and Outlook Mobile) processing email content; Experience with Outlook interacting with other applications (Office 365, Teams, SharePoint); Experience with Outlook permission assignments, including analyzing, developing, testing, implementing, administering, troubleshooting, or otherwise maintaining; Experience with Outlook calendars, including analyzing, developing, testing, implementing, administering, troubleshooting, or otherwise maintaining; Experience with the "desktop" Outlook client processing data (e.g., Cache Mode), including analyzing, developing, testing, implementing, administering, troubleshooting, or otherwise maintaining; Experience with Azure Cloud technology, including analyzing, developing, testing, implementing, administering, troubleshooting, or otherwise maintaining; Experience with workstations interacting with the network to determine the root cause of technical issues, including analyzing, developing, testing, implementing, administering, troubleshooting, or otherwise maintaining; 1+ years' experience drafting or maintaining governance and support documentation to assist in administrating Microsoft Exchange or other Office 365 services
• Required Skills and Abilities: Strong writing and documentation skills; Strong organizational and communication skills; able to communicate technical issues and resolutions to the team, customers, and management
• Preferred Skills: Experience creating scripts (DOS, BASH, PowerShell, etc.); General technical knowledge of workstations, servers, web browsers, and the internet; Some knowledge of general programming concepts (arrays, condition statements, objects, etc.); Experience with the ServiceNow ticketing platform to process user requests; Experience with Microsoft Graph API; Willing to learn leading-edge Microsoft enterprise cloud technologies such as Microsoft Azure; A high-level understanding of the Navigator system and its relationship with Active Directory; Ability to use the internet to research information to resolve technical problems and/or for general information
• Location: Hybrid - CDC Roybal Campus

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Salary and Benefit Information

The likely salary range for this position is $62,962 - $70,150. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.