Field Technician I

REQ#: RQ192005 Public Trust: NACI (T1) Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Field Technician I

Seize your opportunity to make a personal impact as a Field Technician I supporting the CDC personnel. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Field Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team to

HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT

• Provide outstanding customer support assistance via phone and email in Windows 10
• Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high volume work environment and the main CDC campus.
• Utilize solid MS Office 365 Outlook
• Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
• Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices

WHAT YOU'LL NEED TO SUCCEED:

• 3+ years of IT related experience troubleshooting hardware and software, and connectivity issues
• IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365
• Familiarity with a high paced SLA driven environment
• Experience troubleshooting Windows 10, MS Office 365 Outlook
• Experience configuring MAC desktops and Laptops
• Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
• Knowledge of a Ticketing System.
• High School Diploma or GED

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Salary and Benefit Information

The likely hourly rate for this position is between $21.82 - $23.58. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.