NRS13931 ServiceNow Senior Program Manager

ServiceNow Solutions Architect

Location: Chantilly, VA (Hybrid)

Clearance: TS/SCI

Program Description:

Defense Intelligence Agency (DIA) is an intelligence agency of the United States federal government, specializing in defense and military intelligence. This program will be contributing to the design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities, such as ServiceNow, to optimize the efficiency and effectiveness of service delivery to DIA customers stakeholders and end-users.

Description:

• Perform day-to-day management of overall contract operations, supporting multiple Federal projects and groups of contractor personnel at various locations.
• Work with the ServiceNow program manager to effectively and efficiently manage the contractor's effort supporting NASIC and related Federal/IC agencies.
• Allocate resources (staffing, facilities, and budgets) on assigned contract tasks. Review and provide input to the Integrated Program Baseline (or resource-loaded schedule) to the Government.
• Ensure compliance with all regulatory and administrative requirements imposed by the contract in coordination with the Contractor's contracts staff.
• Be knowledgeable of the guidelines provided by the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS), DoD 5000 series, and Intelligence Community Directive (ICD) 801 policies.
• Manages the successful cost, schedule, and performance of the contract
• Serves as a point of contact for the Contracting Officer (CO), the Contracting Officer's Representative (COR), the Government Program Manager, and the Contractor's senior management
• Directly contributes to program efforts in several areas, including cost management/avoidance, schedule estimation and tracking, contract performance management, risk management, requirements analysis, and quality assurance activities
• Ensures proper performance of tasks necessary to ensure the most efficient and effective execution of the contract
• Utilizes expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues, and problem areas, as well as write and review technical documents
• Plan, execute, and close projects that meet or exceed customer objectives
• Create clear and attainable project objectives, building project requirements, and managing constraints of cost, time, scope, and quality
• Develop project plans and manage project operations
• Manage the project stakeholders, project team, project risk, project schedule, project budget, and project conflicts
• Maintain the technical integrity of work performed and deliverables associated with the assigned projects and initiatives
• Ensure production schedules are met and system resources are used effectively
• Coordinate resolution of production/operations-related problems which may include occasional after-hours, weekend, and/or holiday support; in the event the need arises
• Conduct and support requirements analysis, resource allocation, project costing, deliverable tracking, schedule and financial data monitoring, and reporting.
• Must have at least 5 (5) years of demonstrated experience supporting resource allocation, project costing, deliverable tracking, schedule and financial data monitoring, and financial reporting. A PMP certification or Federal Acquisition
• Certification Program/Project Managers (FAC-P/PM) Entry Level certification on Program Management or, in the alternative, OPM1 certification, is required within one (1) year of engagement on contract.
• Knowledgeable in technical aspects of the ServiceNow platform and provides guidance and expertise to stakeholders
• Ensures quality solutions are developed and deployed
• Demonstrated professional experience supporting large ServiceNow Implementations
• Provide expert support, analysis, research, and advice on exceptionally complex problems, and processes relating to ServiceNow
• Serve as technical expert on executive-level project teams providing technical direction, interpretation, and alternatives relating to ServiceNow capabilities
• Perform highly specialized and technical tasks associated with the most current and cutting-edge technologies
• May serve as a technical consultant to a project or several projects dealing with ServiceNow

Minimum Experience:

• Exceptionally Complex, Inter-Discipline, Inter-Organizational. Can perform tasks of senior-level technicians, specialists, and or managers not performed at Level 3 due to the tasks' size and/or complexity.
• Leadership/Management - May work individually or as a key member of a senior leadership team. Oversees and monitors performance across several disciplines, and when required, takes steps to resolve issues
• Provides expert guidance and direction to Government and Vendor senior level technicians and managers. Directs multiple contractor and sub-contractor teams through to project completion.
• Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment
• Experience with design and optimization of databases, understands AWS and/or C2S, has implemented at least four ServiceNow modules with 6 years of experience with ServiceNow.
• Must meet degree and years of experience criteria below:
• High School Diploma/ GED 12 Associates Degree 10 Bachelors Degree 8 Masters Degree 6 PhD 4 •
• ServiceNow Certified System Administrator
• ITIL Foundation
• PMP