Today
Top Secret/SCI
Unspecified
Polygraph
IT - Hardware
Washington, DC (On-Site/Office)
The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability. We value our inspired, passionate, and united employees. Not only do they further the mission to provide innovative solutions, but they are also equally active in their communities, are ethically minded, and make a positive difference in the world.
CyberCore is seeking a System Administrator to support a large enterprise IT contract. The individual will conduct real-time monitoring of the health and status of enterprise services, coordinate with respective service lanes for outage resolution, and track outages and changes to the environment through to completion. The individual will leverage their prior experience and Standard Operating Procedures (SOPs) to assist with triage and determining the impact of any service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers.
This role requires an individual who is technical, customer-oriented, and familiar with using desktop software applications such as web browsing client software, and IT Service Management software. This individual should be detail-oriented to capture customer inquiries appropriately. The role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshooting in Windows, Macintosh, and UNIX desktop operating systems (think or virtualized clients) imaging, desktop applications, user profiles, and general system problems. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoints (desktops and/or servers) to perform technical software configuration, rebooting, and other remedial actions.
This position is for the swing shift on weekdays. Work hours will be 1400 to 2400 Tuesday through Friday.
Primary Responsibilities:
Required Skills
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $$$$ - $$$$$$$. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
CyberCore is seeking a System Administrator to support a large enterprise IT contract. The individual will conduct real-time monitoring of the health and status of enterprise services, coordinate with respective service lanes for outage resolution, and track outages and changes to the environment through to completion. The individual will leverage their prior experience and Standard Operating Procedures (SOPs) to assist with triage and determining the impact of any service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers.
This role requires an individual who is technical, customer-oriented, and familiar with using desktop software applications such as web browsing client software, and IT Service Management software. This individual should be detail-oriented to capture customer inquiries appropriately. The role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshooting in Windows, Macintosh, and UNIX desktop operating systems (think or virtualized clients) imaging, desktop applications, user profiles, and general system problems. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoints (desktops and/or servers) to perform technical software configuration, rebooting, and other remedial actions.
This position is for the swing shift on weekdays. Work hours will be 1400 to 2400 Tuesday through Friday.
Primary Responsibilities:
- Experience with interacting with customers to handle service inquiries and problems.
- Provide support implementation, troubleshooting, and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Develop solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Support customer requirements in a 24/7/365 environment on a swing shift schedule.
- Update operations and maintenance documentation for 24/7/365 personnel.
Required Skills
- Bachelor's degree with 6 years of relevant experience
- Master's degree with 4 years
- Associate with 8 years of related experience
- A High School Diploma with 10 years of related experience
- Foundation of knowledge around AWS cloud services and the cloud ecosystem
- Experience with Tier 2 system administration
- Experience with Scripting/Automation
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies
- Time management skills
- Strong oral and written communication skills
- Track record of working effectively within a team, and support to peers toward improved processes and results
- Experience with support ticket management systems
- Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
- Active TS/SCI security clearance with a current polygraph or TS/SCI and willingness to obtain a polygraph is required
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
- Health Insurance to ensure you and your family stay healthy and well.
- Dental and Vision Insurance for preventive and routine care.
- Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
- Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
- Paid Parental Leave for new parents to focus on family.
- Tuition Reimbursement to support your professional growth and education.
- A 401(k) plan with a company match to help you plan for your future.
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $$$$ - $$$$$$$. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
group id: 10117368
