Today
Public Trust
Unspecified
Unspecified
San Antonio, TX (On-Site/Office)
Enterprise Monitoring Analyst is responsible for providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment. The Event Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. This position requires familiarity with the network architecture and with supported applications within the Military Health System (MHS) environment.
Responsibilities:
* Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
* Provide accurate, timely, and professional documentation on all supported issues.
* Provide a high level of professionalism and customer service.
* Follow up on all incidents in a timely and professional manner.
* Quickly identify and escalate high-priority issues.
* Accurately triage/assign/escalate tickets per standard operating procedures.
* Efficiently and accurately, resolve all assigned incidents.
* Identify and document incident resolution and support knowledge.
* Complete all assigned duties in a timely and accurate manner.
* Adhere to the schedule and have dependable attendance.
Skills:
* Technically competent
* Strong critical-thinking skills that facilitate expedient problem solving
* Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. Splunk)
* Familiarity with DHA and the Military Health System (MHS) is preferred
* Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
* Familiar with Service Desk support methodology
* Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)
* Must be able to work in a stressful environment
Requirements:
* Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
* AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
* Relevant technical certifications preferred (A+, Security+, Network+, etc.)
* Familiar with ITIL (certification preferred)
* HDI certification preferred
Staffing Requirements:
* This position is subject to the Service Contract Requirements
About Tyto Athene
Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.
After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.
Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career -- it's time to join Team Tyto!
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Responsibilities:
* Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
* Provide accurate, timely, and professional documentation on all supported issues.
* Provide a high level of professionalism and customer service.
* Follow up on all incidents in a timely and professional manner.
* Quickly identify and escalate high-priority issues.
* Accurately triage/assign/escalate tickets per standard operating procedures.
* Efficiently and accurately, resolve all assigned incidents.
* Identify and document incident resolution and support knowledge.
* Complete all assigned duties in a timely and accurate manner.
* Adhere to the schedule and have dependable attendance.
Skills:
* Technically competent
* Strong critical-thinking skills that facilitate expedient problem solving
* Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. Splunk)
* Familiarity with DHA and the Military Health System (MHS) is preferred
* Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
* Familiar with Service Desk support methodology
* Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)
* Must be able to work in a stressful environment
Requirements:
* Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
* AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
* Relevant technical certifications preferred (A+, Security+, Network+, etc.)
* Familiar with ITIL (certification preferred)
* HDI certification preferred
Staffing Requirements:
* This position is subject to the Service Contract Requirements
About Tyto Athene
Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.
After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.
Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career -- it's time to join Team Tyto!
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
group id: 91085617
