Today
Top Secret/SCI
Unspecified
Polygraph
IT - Hardware
Reston, VA (On-Site/Office)
Cloud Support Technician
Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule:
Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:
· Monitor deployment flow and promptly escalate issues to deploying teams.
· Collaborate with feature teams to resolve volume drivers.
· Execute documented deployment scripts and procedures.
· Coordinate restoration actions with internal and external teams.
· Support outage recovery efforts within defined SLAs.
· Log all actions in designated systems for audits and root cause analysis.
· Drive recovery efforts with feature teams.
· Troubleshoot and resolve customer or service outages.
· Update operational procedures and training documentation as necessary.
· Manage secure work area operations, including hardware deployments and physical escort duties.
· Assist with equipment troubleshooting and user account requests.
Required Skills:
· Active TS/SCI with Fullscope Polygraph clearance.
· Bachelor's Degree in IT or equivalent practical experience.
· 1+ year of experience in Information Technology
Compensation:
· Up to $125,000 depending on experience
· Medical, Dental, Vision, 401k, paid time off, and holidays
Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule:
Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:
· Monitor deployment flow and promptly escalate issues to deploying teams.
· Collaborate with feature teams to resolve volume drivers.
· Execute documented deployment scripts and procedures.
· Coordinate restoration actions with internal and external teams.
· Support outage recovery efforts within defined SLAs.
· Log all actions in designated systems for audits and root cause analysis.
· Drive recovery efforts with feature teams.
· Troubleshoot and resolve customer or service outages.
· Update operational procedures and training documentation as necessary.
· Manage secure work area operations, including hardware deployments and physical escort duties.
· Assist with equipment troubleshooting and user account requests.
Required Skills:
· Active TS/SCI with Fullscope Polygraph clearance.
· Bachelor's Degree in IT or equivalent practical experience.
· 1+ year of experience in Information Technology
Compensation:
· Up to $125,000 depending on experience
· Medical, Dental, Vision, 401k, paid time off, and holidays
group id: 10430981
