Service Desk Director

GovCIO

Today
Public Trust
Unspecified
Unspecified
IT - Support
UNAVAILABLE (On-Site/Office)

Overview

GovCIO is currently hiring for Service Desk Director for one of our proposals. This position will be located in Atlanta, GA and is a hybrid remote position.

Responsibilities

Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.
  • Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.
  • Defines requirements and plans project lifecycle deployment.
  • Supervises professional and technical support personnel performing in their regular disciplines.
  • Schedules tasks and coordinates with various team members to accomplish the results.
  • Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
  • Ensures adherence to quality standards and reviews project deliverables.
  • Conducts project meetings and is responsible for project tracking, analysis and reporting.


Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience
  • Clearance Required: public trust
  • 5+ years of experience in a service desk
  • 5+ years of management experience


Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $150,000.00 - USD $150,000.00 /Yr.
group id: 10384469

After the acquisition of Salient CRGT, we're excited to introduce the new GovCIO. As we evolve towards our next phase as a company, we’ve refreshed our brand to better position ourselves in the government marketplace.

Find GovCIO on Social Media
Network Employers (14)
B
Recruiter
T
Recruiter
D
Recruiter
J
Recruiter
R
Senior Recruiter
About Us
GovCIO was founded with a single purpose-To Transform Government IT. Our expert teams apply groundbreaking IT solutions to optimize government agencies’ daily operations so they can focus on serving our citizens. We want to make a difference, so we’ve built an inclusive work culture to fuel this mission. Various skills and perspectives make us better problem solvers and creators. We’re changing the face of IT-from our diverse staff to the end-products we develop and we want you on our team!

GovCIO Jobs


Job Category
IT - Support
Clearance Level
Public Trust
Employer
GovCIO