Today
Secret
Unspecified
Unspecified
Doral, FL (On-Site/Office)
Description
Position Title: User Experience UX Lead
Location: Doral, FL
Clearance level required: Secret
Responsibilities (including but not limited to):
Qualifications
Position Title: User Experience UX Lead
Location: Doral, FL
Clearance level required: Secret
Responsibilities (including but not limited to):
- The UX Lead shall define and extract operationally relevant, proactive insights from technical and human-based sensors and drive continuous awareness and understanding of the DAO SOUTHCOM user environment.
- Collect and extract data utilizing technical sensors and user feedback to inform operationally relevant and proactive insights to improve the UX. Employ insights to mitigate potential issues.
- Provide a proactive and data-driven approach to anticipating and preventing issues before they arise, including incident trending to identify problems, degradations, or outages for immediate escalation or higher-level review.
- Operationalize telemetry data in a relevant way to inform leaders at the speed of mission, specifically when degradation of services is actual or anticipated, presenting Courses of Action (COAs) for remediation activities.
- Recommend optimization steps regularly to increase user benefits, value, and satisfaction.
Qualifications
- Be experienced and knowledgeable in creating seamless and integrated digital experiences that meet users' needs and requests.
- Be experienced with providing an intuitive and adaptive UX.
- Possess experience with employing data-driven methodologies to create a positive customer-centric experience across an organization.
- Possess a Secret level security clearance.
group id: 10474224
