Today
Top Secret
Unspecified
None
IT - Support
Annapolis Junction, MD (On-Site/Office)
REQ#: RQ191177 Public Trust: None Requisition Type: Regular Your Impact
Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Help Desk Technician II
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support. Provides phone and in person support to users in the areas of email, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
WHAT YOU'LL NEED TO SUCCEED:
Education: A bachelor's degree in a technical, math, or business discipline. Seven (7) years of help desk experience with an associate's degree may be substituted for a bachelor's degree
Required Experience: Five (5) years' help desk experience with a bachelors, or seven (7) years help desk experience with an associate's degree, or nine (9) years help desk experience in substitution of a degree.
Required Technical Skills: Help desk related technical skills
Security Clearance Level: TS/SCI with Full Scope Polygraph
Location: Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
Work Requirements
Years of Experience
7 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
Less than 10%
Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $44.20 - $59.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Help Desk Technician II
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support. Provides phone and in person support to users in the areas of email, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
- Utilize work aids to resolve tickets at lowest level of support
- Receive, triage and route tickets to Tier 2 Help Desk accordingly
- Compile and organize data for monthly status reports
- Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
- Create help desk tickets in the designated ticket tracking system, provide an intimal acknowledgement to the end user validating receipt of the ticket
- Assist users with account creation, accessing and using IT systems
- Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
- Analyze, log and track issue and problem tickets related to intellink application
- Provide trend analysis and metrics to the Government based on gather data and monthly status reports
- Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
- Provide daily written and oral communications, make recommendations for improvising documentation
- Attend weekly meeting to apprise the Government on the status of tickets and any issues/problems with resolving tickets
- Update and maintain the help desk handbook to stay consistent with current processes and procedures
WHAT YOU'LL NEED TO SUCCEED:
Education: A bachelor's degree in a technical, math, or business discipline. Seven (7) years of help desk experience with an associate's degree may be substituted for a bachelor's degree
Required Experience: Five (5) years' help desk experience with a bachelors, or seven (7) years help desk experience with an associate's degree, or nine (9) years help desk experience in substitution of a degree.
Required Technical Skills: Help desk related technical skills
Security Clearance Level: TS/SCI with Full Scope Polygraph
Location: Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience
7 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
Less than 10%
Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $44.20 - $59.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
group id: 90979310
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